Lead - Merchant Experience Strategy - IIM/ISB/MDI/FMS

1 month ago


Gurugram, India Talent Ro Full time

Lead - MX Strategy - Merchant Experience


- Need candidate from Tier 1 college only.

Responsibilities will include:

Functional Expertise:

- Lead the merchant experience roadmap to improve merchant contact experience, merchant retention & reduce incidence rates.

- Design and lead programs to improve experience metrics, driving improvements in CSAT, NPS and other relevant operational metrics.

- Monitor key performance indicators (KPIs) for merchant experience and retention, and drive actionable items from trends.

- Conceptualize the workflow and own chat as a service channel (self-serve/automated + agent support).

- Perform exploratory data analysis to identify trends, patterns, correlations, and insights and develop data driven solution to improve merchant experience.

- Develop and manage a comprehensive customer communication strategy, including targeted campaigns to engage and retain customers.


- Streamline the communications across the product journey, adverse events and product changes/launches in collaboration with the respective Business, Operations & Product Owners.

- Own the retention charter and drive strategic projects that enhance merchant stickiness and delight

Problem Solving:

- Identify next avenues of merchant experience enhancements, by benchmarking BharatPe against the gold standards across the world.

- Analyze merchant feedback, market trends, and competitive insights to identify opportunities for improvement and innovation in merchant experience.


- Own and drive these changes by collaborating with cross-functional teams.

- Drive a culture of continuous improvement, encouraging feedback from customers and employees to enhance service delivery.

(ref:iimjobs.com)
  • Goli Nutrition

    4 weeks ago


    Gurugram, India Goli India Full time

    Manager F&A (MBA Finance):We are seeking a dynamic and highly skilled Manager - Finance & Accounts to lead and manage financial operations and strategic accounting functions. The ideal candidate will have a strong foundation in finance, strategic analysis, and accounting, honed at a top-tier MBA institution. You will play a pivotal role in driving financial...


  • Gurugram, India Droom Technology Full time

    Droom - Manager, Corporate Development and Investor is seeking a Corporate Development and Investor Relations professional with an exceptional pedigree to join our dynamic team. This role will involve collaborating closely with the founder to support capital raising activities, strategic initiatives, and investor relations efforts. The ideal candidate will...

  • Assistant Manager

    3 weeks ago


    Gurugram, India Talent Ro Full time

    AM - Growth Marketing Responsibilities will include:- Part of team leading user engagement for our brands.- Blend data from marketing/product analytics and consumer behavior to understand the reasons for funnel drop off and plan experiments to plug the gaps and improve funnels.- Be scientific in experimentation and identify channel and funnel level...

  • Product Manager

    1 month ago


    Gurugram, India MNR Solutions Pvt. Ltd Full time

    Education:- B.E / B.Tech/ MBA (IITs/NITs/BITs/IIMs/ISB/FMS/MDI)Experience:- 2+ YearsLocation:- GurgaonIndustry:- Prefer only from Education industry. Experience 2+ years in product management with product based organizations Stakeholder management and collaborating with cross functional teams Owning product backlog, roadmaps and work...


  • Gurugram, India KARYARTH Full time

    Position: Sales Manager- Location: Gurugram- Experience Required: 5+ years in FMCG or Financial Products Sales and Distribution.- Educational Qualification: MBA from a top-tier B-School (IIM mandatory).Job Responsibilities:- Lead and manage the sales and distribution strategy across the region for company AI-powered solutions targeted toward blue-collar...

  • Masters Union

    2 months ago


    Gurugram, India Masters Union Full time

    Job Title: Curriculum HeadDepartment: Post Graduate ProgramLocation: Gurugram, HaryanaAbout Masters' Union:Masters' Union (www.mastersunion.org) is a cutting-edge business school offering industry-immersive education led by top global industry leaders. With a mission to rethink business education, we aim to create professionals ready for the...

  • Senior Manager

    1 month ago


    Gurugram, India Arting Digital Full time

    Position title: Sr Sales Manager.Experience: 5-10 yearLocation: Bangalore, GurgaonBudget: 20-25 LPANotice period: 1 MonthSkill set: Core IT Hardware, Apple OEM, HP OEM, Samsung OEM, IT infrastructure, Cybersecurity, Backup solution.Key Responsibilities:Client Relationship Management:- Develop and maintain strong relationships with existing enterprise-level...

  • General Manager

    3 weeks ago


    Gurugram, India Talent Ro Full time

    GM - Wealth Tech Responsibilities will include :Key Responsibilities:- Lead the launch of new financial instruments, expanding the app's portfolio with mutual funds, insurance, and other financial products.- Develop and implement strategies to drive revenue growth and increase assets under management (AUM), while ensuring scalability in terms of user...


  • Gurugram, India KPMG Full time

    Assistant Manager - Strategy Consultant Job Description :- Contribute to project delivery as guided by Associate Directors/Managers - in design, development and delivery of business advise/ solutions which enable clients to achieve their business objectives.- Independently lead modules in projects and guide Consultants, Associate Consultants, and Analysts in...


  • Gurugram, India Lagrange Point International Full time

    About Us:We are an innovative Executive Search firm founded by seasoned industry professionals with a vision to establish a market-leading business across multiple sectors. With offices in Bangalore and Gurgaon, we provide top-tier talent solutions to clients across PE Funds, early-stage startups to Unicorns and MNC firms across industries.Role Overview:As a...

  • Lead – Strategy

    6 days ago


    Gurugram, India Mintskill HR Solutions LLP Full time

    Job DescriptionRole The Head of Analytics and Strategy will be responsible for leading the analytics function, developing and implementing strategic initiatives, and ensuring that business reporting and data representation support the company's goals. This role will work closely with cross- functional teams to provide data-driven insights, develop...

  • Vice President

    3 weeks ago


    Gurugram, India Talent Ro Full time

    VP - Marketing Responsibilities will include:Function Expertise:- Lead marketing teams in a dynamic fast paced environment.- Deep functional understanding of brand building.- Expert in driving product marketing campaigns with strong focus on delivery and costs.- Ability to marry data with keen consumer insights and develop marketing strategies which drive...


  • Gurugram, India Xebia IT Architecht Full time

    We seek an experienced and strategic leader to head our Academic Alliance & Enterprise Skilling division. This role requires expertise in fostering partnerships with colleges and universities and experience scaling enterprise training services across India. The Business Head will play a crucial role in expanding our network of academic partnerships,...


  • Gurugram, India Haleon Full time

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of...


  • Gurugram, India Amicco Full time

    Sales Head/Lead Auto the Client:We are fast-growing player in the auto parts industry, looking to bring on board a dynamic Sales Lead who can build, drive, and scale a high-performing sales team. If you thrive in a fast-paced environment and have a passion for taking initiatives from 0 to 1, this is the role for you!Key Responsibilities:- Build and lead a...

  • Shorthills AI

    1 month ago


    Gurugram, India Shorthills Tech Pvt Ltd Full time

    Account Manager Job Summary:- We are seeking a skilled Account Manager with a strong background in IT solutions and experience managing relationships with US clients. - The ideal candidate will have an MBA from a top-tier business school and a proven track record of driving client success through strategic relationship management.Key Responsibilities:- Build...


  • Gurugram, India Cubastion Consulting Pvt. Ltd. Full time

    ABOUT CUBASTION:Cubastion Consulting Pvt. Ltd. is a prominent consulting firm that specializes in providing comprehensive business solutions to its clients. With a focus on delivering high-quality digital transformation services, fostering innovation and growth, building strong client relationships, and achieving sustainable success with delivery certainty,...


  • Gurugram, India Windows Consultants Full time

    Business Analyst- ClinicalJob Overview:- The Clinical Development Technologies (ClinTech) team focuses on current and anticipated trends in life sciences (pharmaceuticals, biotechnology, and medical devices) clinical development and the impact of those trends on the software products and platforms. - The ClinTech team advices life sciences enterprises and...


  • Gurugram, India Rainboweucalyptus Technologies Private Limited Full time

    Manager- Oleochemical Sales (Export) ROLES AND RESPONSIBILITIES:- Responsible for driving the sales, business development and P&L for the Oleochemical Products in the USA, LATAM and Canada market.- Developing the customers with product offerings, closure of sales contract, price negotiation, interacting with R&D/Process Development/Production/Purchase at the...


  • gurugram, India Transformative Learning Solutions Full time

    Head Human Resource We are seeking an experienced Head-Human Resource with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned to overall business objectives. Responsibilities : - Develops organization strategies by identifying and researching human resources...