International Customer Support Executive

2 days ago

New Delhi, India Aimlay Pvt. Ltd Full time

Company Overview

Aimlay Pvt. Ltd. is a visionary Educational and Writing service platform in India, dedicated to empowering working professionals to achieve their academic aspirations, particularly in pursuing Doctor of Philosophy (PhD) admissions, both domestically and internationally. Our dynamic platform supports PhD research advancements and personal development, fostering a vibrant and knowledgeable community. We are headquartered in Delhi with a dedicated team of 11-50 employees. Learn more by visiting our website .


Job Overview

We are seeking a passionate International Customer Support Executive to join our team at Aimlay Pvt. Ltd. in a junior position. The role involves providing exceptional customer service to our international clientele, enhancing their experience with our educational services.


Qualifications and Skills

  • Customer service: Proven ability to deliver exceptional customer support and resolve issues efficiently and effectively. (Mandatory skill)
  • Customer relationship building: Demonstrated success in fostering strong connections with international clients through personalized attention and understanding.
  • Time management: Proficient in managing multiple tasks and priorities to ensure deadlines are met and customer satisfaction is maintained.
  • Customer relationship management (CRM): Experience with CRM systems to track interactions and maintain detailed and accurate customer records.
  • International voice process: Experience in handling global customers via voice-driven interactions ensuring communication is clear and professional.
  • Presentation skills: Skilled in preparing and delivering presentations to engage and inform clients, enhancing their understanding of our services.
  • International relations: Understanding of global cultural nuances and ability to adapt communication style to build rapport with diverse clientele.
  • PPT: Capability to create visually engaging PowerPoint presentations to support customer information sessions and workshops.


Roles and Responsibilities

  • Provide high-quality customer service to international clients via multiple communication channels including phone, email, and chat.
  • Address customer inquiries and issues promptly and effectively, ensuring a satisfactory resolution for each interaction.
  • Maintain strong, lasting relationships with clients by offering personalized support and understanding client needs and expectations.
  • Utilize CRM software to document client interactions, ensuring all records are accurate and up-to-date.
  • Collaborate with cross-functional teams to address customer feedback and improve service offerings.
  • Prepare and deliver presentations to educate clients on our platform's offerings, enhancing their understanding and engagement.
  • Stay informed about industry trends and develop expertise in our services to provide informed and reliable advice to clients.
  • Participate in continuous learning opportunities to enhance skills and adaptability to meet the evolving needs of international customers.

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