Senior Customer Success Manager
2 weeks ago
About Us: CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture. As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex challenges. If you’re excited about making a real impact in a startup where your ideas can take shape, this is the place for you What We’re Looking For: We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess: Experience: 5-8 years of overall experience with at least 5 years in a CS role, preferably in SaaS/HR Tech. Balanced Skill Set: A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills. Process Expertise: Proficiency in systematic organization and delivering high-quality customer excellence. Data-Driven Approach: Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities. Stakeholder Management: Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams. Technical Proficiency: Strong knowledge of relevant CS tools and technologies is a significant advantage. Empathy and Relationship Building: A customer-centric mindset with exceptional relationship-building skills. Global Customer Expertise: Proven expertise in front-ending global customers, preferably in the US. Your Role and Responsibilities: As a Senior Customer Success Manager, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include: Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs. Collaborative Insight Sharing: Partner closely with our founding members, providing valuable insights to enhance the overall customer process. Innovative Project Management: Strategically plan and execute new projects to identify areas for increased product usage and adoption. Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on the latest product features. Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders. Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals. Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores. Operational Oversight: Provide operational oversight to ensure targets and KPIs are met. Best Practice Sharing: Educate clients on best practices to achieve product success with CultureMonkey. Be an important part of an employee-first org that walks the talk around building culture. Check out Life at CultureMonkey here -
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Senior Customer Success Manager
2 weeks ago
Chennai, India CultureMonkey Full timeAbout Us:CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex...
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Senior Customer Success Manager
2 weeks ago
Chennai, India CultureMonkey Full timeAbout Us:CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex...
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Customer Success Manager
3 days ago
Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...
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Customer Success Manager
3 weeks ago
Chennai, India Xobin Full timeJob Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that...
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Senior Customer Success Manager
4 days ago
Chennai, Tamil Nadu, India FourKites Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAt FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.Join a team of curious problem solvers that celebrates differences, leads with...
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Avow Solutions Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Customer Success ManagerAbout the RoleWe are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to drive customer...
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Customer Success Manager
6 days ago
Chennai, Tamil Nadu, India M2P Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success Account Manager Key Responsibilities: Customer Relationship Management: Build trusted advisor relationships with key stakeholders and executive sponsors. Onboarding and Adoption: Lead seamless onboarding experiences and drive product adoption across customer organizations. Value Realization and Advocacy: Understand customer business...
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Senior Executive – Customer Success
1 day ago
Chennai, Tamil Nadu, , India Verifitech Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJobTitle: Senior Executive – Customer Success (BGVServices)Experience: 3–5 Years Location: Chennai, IndiaAboutUs Verifitech India Info Pvt Ltd is a leadingBackground Verification (BGV) and HR Services provider, enabling organizationsto make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manageclient...
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Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring: Customer Success Manager Chennai | Hybrid | Full-time | Shift: (not a graveyard shift)At Prudent AI, we're reshaping the future of lending with our AI-driven Income Intelligence Platform. As we expand our footprint across the U.S., we're looking for a Customer Success Manager who can build strong client relationships, drive product adoption,...
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Customer Success Manager
4 days ago
Chennai, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
