Lead ServiceNow Quality Analyst

4 weeks ago

New Delhi, India K2 Partnering Solutions Full time

Job Title: Lead ServiceNow Quality AnalystLocation: Chennai (Work from office only)Job Type: Full-timeExperience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testingJob Summary:We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations, enhancements, and upgrades. The ideal candidate will have deep knowledge of QA methodologies, a strong understanding of the ServiceNow platform, and experience leading QA efforts in agile environments.Key Responsibilities:- Lead QA efforts for ServiceNow projects including Incident, Problem, Change, CMDB, Service Catalog, and custom applications. - Develop and maintain test strategies, plans, and cases for ServiceNow functionalities and integrations. - Collaborate with developers, business analysts, and stakeholders to understand requirements and identify quality risks early. - Perform functional, regression, integration, and UAT testing across multiple ServiceNow modules. - Utilize automated testing tools such as ATF (Automated Test Framework) and other third-party tools as applicable. - Maintain and enhance automated test suites for continuous testing in CI/CD pipelines. - Track and report defects and testing progress using tools like JIRA, ServiceNow Agile, or Test Management plugins. - Provide mentorship and guidance to junior QA analysts on ServiceNow testing best practices. - Ensure testing complies with ITSM/ITIL processes and ServiceNow platform governance.Required Skills and Experience:- 5+ years of Quality Assurance experience, with at least 3 years focused on ServiceNow testing. - Strong understanding of ServiceNow modules including ITSM, ITOM, HRSD, CSM, or others. - Proficiency in using ServiceNow Automated Test Framework (ATF) and/or Selenium or other test automation tools. - Hands-on experience with Agile/Scrum methodologies. - Strong analytical and problem-solving skills with a keen attention to detail. - Excellent written and verbal communication skills.Preferred Qualifications:- ServiceNow certifications (e.g., Certified System Administrator, Application Developer, or ATF Specialist). - Experience with ServiceNow upgrade testing and managing testing cycles during version releases. - Familiarity with API testing using Postman or similar tools. - Experience in CI/CD environments using tools like Jenkins, Git, or Azure DevOps.

  • ServiceNow Business Analyst

    6 days ago

    New Delhi, India RapidBrains Full time

    Job Title: ServiceNow Business Analyst (CSM) Experience Required: 5+ years Location: Chennai, Bangalore, Hyderabad Contract : Long termOverview We are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM). The ideal...

  • ServiceNow Business Analyst

    4 weeks ago

    New Delhi, India Vontier Full time

    INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...

  • Technical Lead

    4 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Job DescriptionRole :ServiceNow Technical Lead. Required Technical Skill Set :ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules. Desired Experience Range :6 - 8 Years. Location of Requirement :Chennai, Tamil Nadu, India.Desired Competencies (Technical/Behavioral Competency)Must-Have Technical CompetencyExperience as a...

  • ServiceNow Business Analyst

    2 days ago

    New Delhi, India Cozzera Full time

    ServiceNow Business AnalystExperience: 6+ YearsLocation: PuneAbout the Role:We are looking for an experienced ServiceNow Business Analyst to join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning...

  • ServiceNow Technical Lead

    3 weeks ago

    New Delhi, India R1 RCM Full time

    R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place to Work® Institute. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...

  • ServiceNow Senior Configurator/ Tech Lead

    3 days ago

    New Delhi, India Paralucent Full time

    Location: Fully Remote within IndiaDuration: 6-9 Months contract (with possible extension)Working hours : 11 am – 8 pm (IST) About the Role: We are seeking a highly skilled and experienced ServiceNow Senior Configurator / Tech Lead to join our team. In this role, you will lead the design, configuration, and implementation of ServiceNow solutions, ensuring...

  • ServiceNow Business Analyst

    4 weeks ago

    New Delhi, India People Prime Worldwide Full time

    About Company :They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...

  • ServiceNow Project Manager

    3 weeks ago

    New Delhi, India Nexusnow.ai Full time

    Job Description – ServiceNow Technical Lead & Implementation SpecialistLocation:Mumbai Work Mode:5 Days WFO Experience:10+ Years Notice Period:Immediate Joiners PreferredAbout the Role: We are looking for aServiceNow Certified Technical Lead & Implementation Specialistwith strong expertise in implementing ServiceNow modules, with a particular focus...

  • ServiceNow Project Manager

    4 weeks ago

    New Delhi, India Nexusnow.ai Full time

    Job Description – ServiceNow Technical Lead & Implementation Specialist Location:Mumbai Work Mode:5 Days WFO Experience:10+ Years Notice Period:Immediate Joiners PreferredAbout the Role: We are looking for aServiceNow Certified Technical Lead & Implementation Specialistwith strong expertise in implementing ServiceNow modules, with a particular focus...

  • ServiceNow HRSD Analyst

    4 weeks ago

    New Delhi, India ANZ Full time

    About UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and...