ServiceNow Business Analyst

4 weeks ago

New Delhi, India People Prime Worldwide Full time

About Company :They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.About Client:Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.Job Title: ServiceNow ITSM Business AnalystLocation: PAN IndiaRole Overview:Looking for a ServiceNow ITSM Business Analyst to support ITSM process readiness, testing, training, and post-migration hyper-care for a major ServiceNow production rollout. The ideal candidate will have hands-on experience with Incident, Problem, Change, Request, and Knowledge Management and act as a key liaison between business and technical teams.Key Responsibilities:- Lead testing of ITSM processes in SIT, UAT & Production - Design UAT test cases & automate with ATF - Identify, triage, and document defects - Conduct training sessions and create user documentation - Provide hyper-care support post go-live - Work closely with implementation teams, business users, and stakeholders - Support RFP/RFI solutioning, customer engagement, and feedback loops - Define process workflows and align with best practices (ITIL)Required Skills & Experience:- 7+ years with ServiceNow as a Business Analyst - 3+ years working on ServiceNow implementations/migrations - Expertise in ITSM modules: Incident, Problem, Change, Knowledge, Request - Strong knowledge of SDLC, Agile, and Jira - Experience creating test plans and scripts (manual and ATF) - Excellent communication, documentation, and client-facing skills - Certified in ITIL v3/v4, Scrum Master (CSM) - English proficiency (TOEFL C1/C2 or IELTS 7.5+)Nice to Have:- Experience creating reusable assets, whitepapers, and conducting market research - Knowledge of CMDB integrations and service catalog

  • ServiceNow Business Analyst

    4 weeks ago

    New Delhi, India Vontier Full time

    INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...

  • ServiceNow Business Analyst

    6 days ago

    New Delhi, India RapidBrains Full time

    Job Title: ServiceNow Business Analyst (CSM) Experience Required: 5+ years Location: Chennai, Bangalore, Hyderabad Contract : Long termOverview We are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM). The ideal...

  • ServiceNow Business Analyst

    2 days ago

    New Delhi, India Cozzera Full time

    ServiceNow Business AnalystExperience: 6+ YearsLocation: PuneAbout the Role:We are looking for an experienced ServiceNow Business Analyst to join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning...

  • ServiceNow -Business Analyst

    6 days ago

    delhi, India NTT DATA Full time

    Req ID: 343749NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN).Senior ServiceNow Business Process...

  • Business Analyst

    2 weeks ago

    New Delhi, India UST Full time

    Job Title: Business Analyst – ServiceNow Identity & Access Management (IAM)Experience Required: 4+ years (including minimum 2 years in ServiceNow IAM)Location: Hyderbad,Bangalore,Pune,NoidaEmployment Type: Full-timeJob Summary:We are seeking an experienced Business Analyst with a strong background in ServiceNow and Identity & Access Management (IAM). The...

  • Lead ServiceNow Quality Analyst

    3 weeks ago

    New Delhi, India K2 Partnering Solutions Full time

    Job Title:Lead ServiceNow Quality Analyst Location: Chennai (Work from office only) Job Type: Full-time Experience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testingJob Summary: We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations,...

  • ServiceNow - Business Analyst

    3 weeks ago

    Delhi, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow - Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN). Senior ServiceNow Business Process...

  • Lead ServiceNow Quality Analyst

    4 weeks ago

    New Delhi, India K2 Partnering Solutions Full time

    Job Title: Lead ServiceNow Quality AnalystLocation: Chennai (Work from office only)Job Type: Full-timeExperience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testingJob Summary:We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations,...

  • Servicenow Developer

    1 week ago

    Gurugram, New Delhi, Noida, India NTT DATA Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management), ITSM (IT Service Management), and integrations. The ideal candidate will have 5 years of hands-on experience with the ServiceNow platform, a ServiceNow Certified System Administrator (CSA) certification, and a proven track record of delivering CSM solutions...

  • ServiceNow HRSD Analyst

    4 weeks ago

    New Delhi, India ANZ Full time

    About UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and...