Senior Service Delivery Manager
1 week ago
The position will have oversight of global projects, working closely with Ascendion’s customer counterparts, internal teams, and COE within Ascendion, to ensure optimum delivery & execution.
This role would:
- Successfully manage the relationship with the project customer and stakeholders, perform risk management to minimize project risks.
- Experience Range 8 to 12 years.
- Development of clear roles and responsibilities across project teams
- Coordinate internal resources and third parties, external teams for the flawless execution of projects.
- Ensure resource availability and allocation, create, and maintain comprehensive project documentation.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques, measure project performance using appropriate tools and techniques.
- Report and escalate to management as needed, manage, and control the budget of the projects, and the project tracking.
- Establish right teams (hire / manage and retain talent) and provide a platform for recognition and growth.
- Must be able to report and manage service management KPIs and commitments.
- Drive service delivery transitions within defined timelines for new engagement responsibilities as and when necessitated.
- Must be flexible to accommodate time-zones as teams are geographically dispersed.
Manage Client Relation
- Effective expectation and escalation management
- Value Add to Customer (improved Availability, Reduced cost, faster turnaround…etc)
Technical Skillsets
- Must have understanding and experience maintaining, managing, and monitoring enterprise technology stack.
Must be proficient in at least one and have had hands-on experience in at least two of the below technology areas:
- Database
- Storage & Backup
- Networking & Firewall
- Managing Citrix stack
- - Wintel & Linux Server Management
- Exposure in designing Infrastructure solution based, Server management, Storage and backup management, Virtualization.
- Exposure to infrastructure automation and selfheal technologies in conjunction with ITSM solutions
- Ability to advise on enhancement / evaluation of change in the customer production environment.
- Advantageous if the person has experience in managing security / preventive maintenance.
Below certifications would be advantageous
- Backup & Storage Technologies
- Areas of cloud technology
- Infrastructure automation
- ITIL V4
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