Revenue Operations Specialist

1 day ago

New Delhi, India Darwinbox Full time

Role: Revenue Operations Specialist (Deal Operations)About Darwinbox:Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.Key Responsibilities :- Deal Execution & Support (via DealHub + HubSpot) - Assist reps in configuring accurate quotes using DealHub’s CPQ workflows. • Validate deal data in HubSpot CRM for stage, pricing, and billing logic. • - Ensure inclusion of correct SKUs (product, service, infra, AI Pack, Studio). - Flag and route exceptions for approval (e.g., non-standard terms, discounts, payment terms).CRM & CPQ Data Accuracy - Monitor product catalog usage, enforce naming conventions, and prevent SKU misuse. - Maintain alignment between DealHub templates and HubSpot deal fields. - Run weekly audits for deal completeness and pricing compliance. Commercial Governance & Compliance - Apply discounting thresholds as per segment (LMM, Mid-Market, Enterprise). - Ensure contract inclusions like AI Pack, Studio, and correct employee-type pricing (blue/white collar). - Own adherence to billing rules (free months, PEPM vs flat fee logic). Sales Support & Enablement - Create and maintain cheat sheets, FAQs, and SOPs for sales teams. - Onboard new sellers on how to use DealHub + HubSpot for deal configuration and submission. - Train reps on pricing structures, legal clause selection, and approval workflows.Insights & Reporting - Track SLA on deal review turnaround time. - Provide dashboards for quote velocity, discount trends, exception volumes. - Work with RevOps analysts to feed insights into forecast health.Qualifications & Experience:- 4+ years in deal desk / commercial operations in a SaaS environment. - Proficiency in HubSpot CRM and DealHub CPQ (MUST HAVE). • - Strong understanding of PEPM billing, milestone-based implementation fees, and enterprise deal constructs. - Familiarity with sales contracting documents (MSA, Order Form, SOWs). - Highly detail-oriented with a strong operational mindset.We are looking for a Deal Operations Specialist to join our fast- growing Revenue Operations team.

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