Connect & Heal - Key Accounts Manager

3 weeks ago

Mumbai, Maharashtra, India Connect and heal Pvt. Ltd Full time

About Connect and Heal (CNH):

Connect and Heal Primary Care Pvt. Ltd. is a leading integrated healthcare platform delivering tech-enabled, preventive, and primary healthcare services across India. We partner with corporates to provide end-to-end healthcare solutions for their employees and families-ranging from onsite clinics and teleconsultations to diagnostics and wellness programs.

We are growing rapidly and are looking for a high-performing Key Accounts Manager to nurture and grow our enterprise partnerships with corporates and institutions across sectors.

Role Overview:

As the Key Accounts Manager, you will be the face of CNH for our corporate clients. You will own the end-to-end relationship with assigned enterprise accounts-ensuring exceptional service delivery, driving engagement across health offerings, and expanding wallet share through upselling and cross-selling.

This role combines strategic thinking, relationship building, and operational excellence.

Key Responsibilities:

Client Relationship Management

- Serve as the primary point of contact for assigned corporate clients

- Build strong, consultative relationships with HR/Benefits heads, CXOs, and admin leads

- Conduct regular reviews to share performance metrics, feedback, and engagement plans

Account Growth & Engagement

- Understand client needs and co-create customized health & wellness solutions

- Drive adoption of services like doctor consultations, diagnostics, wellness camps, EAPs, and onsite clinics

- Identify opportunities for upselling and renewals to expand CNH's footprint within client organizations

Operational Coordination

- Work closely with internal teams (clinical operations, diagnostics, tech, and customer service) to ensure smooth execution

- Resolve service issues swiftly and proactively to maintain client satisfaction

- Track SLAs, utilization rates, and engagement KPIs for your accounts

Reporting & Insights

- Present performance reports, usage trends, and health outcomes to clients

- Generate data-driven insights to demonstrate impact and influence strategic decisions

- Maintain updated client records in CRM systems and internal trackers

What We're Looking For:

Experience & Skills

- 4-7 years of experience in key account management, corporate sales, or enterprise partnerships

- Prior experience in healthcare, health-tech, insurance, wellness, or B2B SaaS is highly desirable

- Strong client handling and stakeholder management skills across senior levels

- Excellent verbal and written communication skills

- Comfort with data analysis, reporting tools, and CRM software (Zoho, Salesforce, etc.)

Mindset & Attributes

- Customer-obsessed and outcome-driven

- High ownership mindset with the ability to operate in a dynamic, fast-paced environment

- Empathetic, solution-oriented, and strong attention to detail

- Collaborative, with a knack for coordinating across cross-functional teams

Why Join CNH?

Be part of a healthcare company that is genuinely transforming lives

Play a pivotal role in scaling strategic B2B healthcare partnerships

Work in a mission-led, agile, and growth-focused culture

Competitive compensation with performance-linked incentives

(ref:iimjobs.com)

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