TECEZE - IT Support Specialist - ITIL/ITSM

4 weeks ago


Delhi, Delhi, India TECEZE CONSULTANCY SERVICES PRIVATE LIMITED Full time

Role : IT Support Specialist

Location : Italy

We are looking for a proactive and technically skilled IT Support Specialist to provide on-site and remote IT support to end-users.

The ideal candidate will be responsible for managing workstation installations, system performance monitoring, incident resolution, and IT onboarding activities in coordination with both local teams and global vendors.

Key Responsibilities :

- Provide local IT support for desktops, laptops, and other user hardware.

- Install, configure, and maintain desktop operating systems.

- Coordinate IT onboarding for new hires, including laptop/desktop provisioning in collaboration with Corob.

- Manage user accounts within Active Directory, including new user ID creation and deactivation.

- Collaborate with external vendors to resolve complex IT issues requiring extended support.

- Monitor system performance and identify potential issues in coordination with the Local IT Head.

- Deliver remote support via phone, Microsoft Teams, and remote desktop connections.

- Handle Incident Management and Service Request Management processes effectively.

- Communicate technical issues clearly and professionally to non-technical users.

- Follow established triaging and troubleshooting procedures using knowledge base documentation.

- Identify, reference, and update Knowledge Base articles as part of the support workflow.

- Escalate unresolved Incidents and Service Requests as per the defined escalation process.

- Keep users informed about the progress and status of their requests or incidents.

Required Skills & Experience :

- Proven experience in an IT support or desktop support role.

- Proficiency in Windows OS, desktop hardware, and peripheral troubleshooting.

- Working knowledge of Active Directory user account administration.

- Familiarity with incident management tools and service desk workflows.

- Strong verbal and written communication skills, with the ability to explain technical concepts in layman's terms.

- Experience in using remote support tools and collaboration platforms like Microsoft Teams.

- Ability to work independently and coordinate with distributed teams and vendors.

- Technical certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or equivalent.

- Experience with ITSM tools.

- Knowledge of ITIL practices is a plus.

- Multilingual capabilities, especially Italian and English, are advantageous

(ref:hirist.tech)

  • Delhi, Delhi, India Eagle Information Systems Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are hiring for multiple specialist positions in ManageEngine. The ideal candidates will play a pivotal role in the implementation, configuration, administration, and optimization of ManageEngine solutions. These roles are critical to ensuring seamless IT operations, enhanced cybersecurity posture, efficient network monitoring, and effective IT...


  • Delhi, Delhi, India IT AISA Full time

    About the Role :We are seeking a motivated Service Desk Specialist to join our clients IT support team. This role is ideal for early-career professionals with 1 year of experience who want to develop technical expertise in end-user support, IT operations, and incident management. You will be the first point of contact for technical assistance, ensuring...


  • Delhi, Delhi, India SITA Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...


  • Delhi, Delhi, India SITA Switzerland Sarl Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

  • SNOW Developer

    2 weeks ago


    Delhi, Delhi, India ANRI Solutions HR Services Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a ServiceNow Architect at ANRI Solutions HR Services Pvt. Ltd., you will be responsible for designing scalable ServiceNow solutions and governing integrations to ensure alignment with ITIL best practices. Your primary responsibilities will include: - Architecting and implementing ITSM Pro modules such as Incident, Problem, Change, Request, Major Incident,...

  • Lead Developer

    4 weeks ago


    Delhi, Delhi, India Green Clover Full time

    Job DescriptionKey Responsibilities- Design and develop custom solutions using Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, Workflows, and Web Services.- Implement and manage modules for IT Service Management (ITSM), IT Asset Management (ITAM), and Governance, Risk & Compliance (GRC).- Work with Flow Designer, Integration Hub,...


  • Delhi, Delhi, India CMS IT Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an experiencedCisco Collaboration Engineerto design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience.Key Responsibilities:Design,...


  • Delhi, Delhi, India Grocket Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGROCKET is a Full Stack Marketing ecosystem based in India. We brainstorm, innovate, and execute to provide our partners with the most effective marketing solutions for every challenge they face. Our mission is to transcend conventional boundaries and redefine excellence in marketing and advertising. We are committed to crafting...


  • Delhi, Delhi, India Pratiharye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Pratiharye, we celebrate individuality, sensuality, and empowerment through a thoughtfully curated catalog of intimate lifestyle products. Designed for women, men, and the LGBTQ+ community, Pratiharye offers more than just products — we create experiences rooted in quality, comfort, and empowerment. Our offerings include elegant...


  • New Delhi, Delhi, India, Delhi Resecurity Full time

    Company Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...