Technical Operations Lead

4 days ago

Indore, Madhya Pradesh, India ClearTrail Technologies Full time

Job Title : Technical Operations Lead.

Location : Indore, MP (work from office only).

Experience : 712 Years.

Shift : 24x7 Rotational Shifts.

Qualification : B.Tech/B.E. in Computer Science, Information Technology, or a related field.

Job Summary :

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities :

- Lead and mentor a team of 10+ technical operations engineers.

- Guide the team in handling critical situations and high-severity incidents.

- Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.

- Handle customer escalations and coordinate with internal stakeholders for timely resolution.

- Escalate critical issues through the appropriate hierarchical channels.

- Collaborate with cross-functional teams including development, QA, and infrastructure.

- Monitor systems using industry-standard tools and respond to alerts proactively.

- Guide the team in performing production deployments, patching, and release management.

- Maintain and troubleshoot On-premise server infrastructure.

- Ensure adherence to operational processes and documentation standards.

- Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications :

- 812 years of experience in technical operations or system administration.

- Proven experience in leading and managing technical teams.

- Strong Linux administration skills (command-line, scripting, troubleshooting).

- Solid understanding of networking fundamentals (beyond basic level).

- Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.)

- Experience in incident management and root cause analysis.

- Familiarity with ITIL processes and escalation management.

- Experience in production deployment and release management.

- Working knowledge of Hadoop and distributed systems.

- Basic knowledge of Docker and Ansible.

- Excellent communication and coordination skills.

- Ability to work under pressure in a fast-paced environment.

Preferred Qualifications :

- Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.

- Experience with cloud platforms (AWS, Azure, GCP) is a plus.

- Automation/scripting experience (Shell, Python, Ansible) is an advantage.

(ref:hirist.tech)

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