Customer Specialist

1 week ago

New Delhi, India The HIRD Full time

Job Description:As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.Location: Airoli, Navi Mumbai [Interview will be in Vadodara, Gujarat]Shift: US Shift (Night Shift)Weekly Off: Saturday & Sunday Fixed OffExperience: Fresher / ExperiencedSalary: Upto ₹ 5LPAFacility: One way (drop)Roles & Responsibilities:- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. - Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations. - Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines. - Resolve customer queries promptly with a customer-first approach. - Escalate complex issues to appropriate departments when needed. - Stay updated with system changes, policy updates, and meet quality and productivity targets.Desired Candidate Profile:- Excellent verbal and written English communication skills. - Strong comprehension, analytical, and multitasking abilities. - Basic knowledge of business writing and email etiquette. - Customer service-oriented with polished soft skills. - Not pursuing any full-time educational course. - Comfortable with Work From Office and Night Shifts. - Willing to relocate within Transport Boundary (if outstation). - Must carry original Aadhar Card and PAN Card.Interview Process:- HR Interview (Walk- in ) - Operations Interview (Walk- in )Perks & Benefits- Performance-based incentives - One-way cab facility (drop) within transport boundaries - Night shift allowance up to ₹3,000/month - Structured training program to enhance skills - Opportunity for long-term career growth within Wipro - Relocation Benefit: - ₹30,000 relocation benefit will be provided from out of Mumbai candidates.

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