Customer Support Specialist
4 weeks ago
Position:Customer Support Specialist Location:India (Remote) Employment Type:Full-Time Schedule:Monday to Friday, Day Shift Experience:2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.Role OverviewAs a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.Key ResponsibilitiesCustomer Support & Issue Resolution Respond to customer queries via email, chat, and calls in a timely and professional manner. Troubleshoot technical/product issues and escalate when required. Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.Product Guidance & Training Assist clients with product setup, onboarding, and feature adoption. Create help articles, FAQs, and knowledge base entries to improve self-service. Conduct product walkthroughs and training sessions for users.AI-Driven Support (SME Role) Leverage Auriga® to provide context-aware answers and quick resolutions. Use Collatio® to extract relevant information from client documents during support cases. Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.Customer Success & Feedback Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support. Capture customer feedback and share with product teams for enhancements. Proactively identify adoption barriers and recommend solutions.Required Qualifications & Skills 2+ years of experience in customer support, client success, or technical support roles. Strong communication skills with fluency in English (additional languages a plus). Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot). Basic technical troubleshooting and product demo skills. Strong problem-solving, patience, and customer-first mindset. Experience with AI-driven or SaaS product support preferred.Our Ideal Candidate Is empathetic, resourceful, and proactive in resolving client issues. Enjoys working with technology and can simplify complex solutions for users. Thrives in a fast-paced environment while maintaining attention to detail. Sees customer feedback as an opportunity to continuously improve.Tip for Candidates If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.
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Customer Support Specialist
2 weeks ago
New Delhi, India Cyspace Innovations Pvt. Ltd Full timeCompany Description Cyspace Innovation Consultants Pvt. Ltd. Position:International Voice Process Agent Location:[Mohali/Work From Office] Employment Type:Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer...
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Customer Support Specialist
2 weeks ago
New Delhi, India Cyspace Innovations Pvt. Ltd Full timeCompany DescriptionCyspace Innovation Consultants Pvt. Ltd. Position:International Voice Process Agent Location:[Mohali/Work From Office] Employment Type:Full-time (Night Shift) Role Description This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer...
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Customer Support Specialist
3 weeks ago
New Delhi, India Whatjobs IN C2 Full timePosition: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
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Customer Support Associate
12 hours ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
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Customer Support Specialist
3 weeks ago
New Delhi, India LTIMindtree Full timeRole: Customer Support Specialist Location: Hyderabad Exp - 1 to 3Years Notice Period - Immediate to 15days Education - Only non-ITOur organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably...
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Customer Support Specialist
2 weeks ago
New Delhi, India LTIMindtree Full timeRole: Customer Support Specialist Location: Hyderabad Exp - 1 to 3Years Notice Period - Immediate to 15days Education - Only non-ITOur organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably...
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Customer Support Specialist
3 weeks ago
New Delhi, India One Up Consulting Full timeRole DescriptionWe are seeking a full-time Customer Support Specialist to join our on-site team in New Delhi. In this role, you will provide customer support, address inquiries, resolve technical issues, and ensure customer satisfaction. You will regularly communicate with clients, analyze their needs, offer appropriate solutions, and work collaboratively...
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Customer Support Specialist
3 weeks ago
New Delhi, India One Up Consulting Full timeRole DescriptionWe are seeking a full-time Customer Support Specialist to join our on-site team in New Delhi. In this role, you will provide customer support, address inquiries, resolve technical issues, and ensure customer satisfaction. You will regularly communicate with clients, analyze their needs, offer appropriate solutions, and work collaboratively...
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Customer Support Specialist
3 weeks ago
New Delhi, India One Up Consulting Full timeRole DescriptionWe are seeking a full-time Customer Support Specialist to join our on-site team in New Delhi. In this role, you will provide customer support, address inquiries, resolve technical issues, and ensure customer satisfaction. You will regularly communicate with clients, analyze their needs, offer appropriate solutions, and work collaboratively...
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Customer Support Specialist
5 days ago
New Delhi, India Tanjore Collective Full timeCompany Description Tanjore Collectiveis dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 4,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...
