Customer Support Specialist

4 weeks ago

New Delhi, India Anchor Operating System Full time

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.ESSENTIAL DUTIES & RESPONSIBILITIES:- Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency. - Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed. - Proactively engage with clients to understand their needs and provide tailored solutions and recommendations. - Ensure timely and accurate documentation of client interactions and resolutions. - Act as a mentor and resource for junior team members, providing guidance and support as needed. - Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience. - Represent Anchor Operating Systems with professionalism and integrity in all client interactions.REQUIREMENTS & QUALIFICATIONS:Minimum Qualifications:- Bachelor’s degree or equivalent experience. - Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity. - Excellent English language skills, both verbal and written. - Strong technical background with proficiency in relevant software and systems. - Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service. - Proven track record of resolving complex technical issues and providing innovative solutions. - Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.Successful Candidates will need:- Leadership qualities with the ability to inspire and motivate team members. - Strategic thinking and problem-solving skills to drive continuous improvement initiatives. - Proactive approach to identifying and addressing client needs and opportunities. - Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.

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