
Technical Support Engineer
4 weeks ago
Job Description :
- Support and maintain integrations using SnapLogic platform.
- Troubleshoot web services issues involving REST and SOAP APIs.
- Assist in managing cloud infrastructure on platforms such as AWS and Azure.
- Diagnose and resolve networking issues related to TCP/IP, DNS, DHCP, and related protocols.
- Collaborate with development and IT teams to resolve incidents and service requests promptly.
- Document support processes, issue resolutions, and technical knowledge base articles.
- Continuously monitor systems to identify potential issues and recommend improvements.
- Participate in on-call rotation for after-hours support as & Skills :
- Bachelors degree in Computer Science, Engineering, or related field.
- Minimum 3 years of experience in technical support or a related technical role.
- Strong working knowledge of Linux and Windows operating systems.
- Experience with SnapLogic integration platform preferred.
- Proficient with web services, including RESTful and SOAP APIs.
- Familiarity with cloud platforms like AWS and Azure.
- Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP.
- Excellent troubleshooting, debugging, and problem-solving skills.
- Good communication skills and ability to work collaboratively in a team environment.
(ref:hirist.tech)
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