
Telecom Engineer- Genesys Cloud
19 hours ago
Mandatory Technical Skills: Experience administrating and supporting Genesys Cloud. Exp in Inbound and outbound Call management on Genesys Cloud Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. Experience in understand and building flows within Genesys Cloud Architect Good knowledge of Voice Networking, VOIP, and Contact center Technology, Application Networking, Voice Gateways, Gatekeepers, H323, IP Telephony etc. Understanding & hands on experience of SIP Protocols, Avaya SBC Experience of Avaya Voice Platform will be an added advantage. Should have good troubleshooting and analytical skills. Advanced IT-knowledge Social competence and pronounced communication skills. Independent working style and high commitment Roles & Responsibilities: Provide support coverage for multiple locations during designated shifts including night shift as needed. Work in resolving tickets, outages and reported problems. Participates and leads in Incident Management calls related to enterprise VoIP network infrastructure, troubleshoot, and provides evidence as required. Create, Maintain, and Report on the Call Management System (ACD) including Call Vectors and Scripts. Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. Troubleshoot and resolve customer requests, issues in line with customer agreements with agreed timelines. Maintain and update voice network diagrams and vendor information for voice network devices Performs Root Cause Analysis Should have focus on Change Management, Incident management, Problem Management. Monitor health and performance to ensure continued, uninterrupted operation of the telephony systems. Call Flow Design in interaction (ACD, CTI, IVR) for GENESYS Pure Cloud Carrier Service Number Management Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs Extended fault processing (equivalent to 2nd level support of manufacturers) of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)Educational Background: Bachelor's Degree in IT / Computer Studies or Engineering & Management or similar education Certification ITIL V3 Foundation
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Contact Center
6 days ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
3 days ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Genesys Cloud Administration
3 weeks ago
New Delhi, India Overture Rede Full timeThis is a remote position. Job Title: Genesys Cloud Administrator Job Type: Freelance Location: Remote Experience: 10+ Years Duration: Standard Job RoleWe are looking for an experienced Genesys Cloud Administrator who will be responsible for the configuration, administration, and optimization of the Genesys Cloud platform to ensure...
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Genesys Cloud Administration
3 weeks ago
New Delhi, India Overture Rede Full timeThis is a remote position. Job Title: Genesys Cloud Administrator Job Type: Freelance Location: Remote Experience: 10+ Years Duration: Standard Job RoleWe are looking for an experienced Genesys Cloud Administrator who will be responsible for the configuration, administration, and optimization of the Genesys Cloud platform to ensure...
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Genesys Architect
2 weeks ago
New Delhi, India ZettaMine Labs Pvt. Ltd. Full timeHello,Greeting's from ZettaMine!!!Job Title:Genesys Architect / Senior Genesys Engineer Experience Required:13+ Years (with minimum 8+ years in Genesys solutions) Location:Pan India Notice Period:Immediate JoinersJob SummaryWe are seeking an accomplishedGenesys Architectwith over 13 years of IT experience and deep expertise inGenesys Cloud and Genesys...
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Senior Genesys Engineer
1 day ago
Delhi, Delhi, India Elite Mindz Pvt Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearFor a Client of Elite Mindz we are looking forSenior Genesys Engineer (Module Lead)Experience Required: 9+Years.Working Days: 5 Days a week, GurgaonShift Timings: 12:00 hrs. - 21:00 hrs. ISTMandatory Skills• Genesys Cloud Professional Certification (GCP).• At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect,...
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Genesys Cloud Test Engineer
1 week ago
New Delhi, India ADP Full timeADP is hiring Gen Cloud Tester (Sr. Member Technical)We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO’s Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and...
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Genesys Cloud Architect
2 days ago
Delhi, NCR, India Ahoi Technology (opc) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearArchitect Genesys Cloud CX solutions, lead migrations, integrate systems, ensure security and scalability, mentor teams, resolve issues, and align architecture
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Telecom Engineer
1 week ago
New Delhi, India SREERAM GEO CONSULTANCY SERVICES Full timeCompany Description SREERAM GEO CONSULTANCY SERVICES (SREERAM GEO) was established in 2020 by a team of passionate professionals with deep expertise in Electrical, IT, and Geographic Information Systems (GIS). Founded with a clear vision, SREERAM GEO is committed to delivering specialized IT and GIS solutions to clients worldwide, helping them achieve...
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IVR QA Tester
6 days ago
New Delhi, India Tagshaw Consulting Limited Full timeJob Title : Senior IVR QA Engineer (Cyara / Genesys) Experience : 6+ Years Location : Remote / Onsite (as applicable) Employment Type : Full-Time About the Role We are looking for a highly skilled IVR QA Engineer with deep expertise in Cyara and Genesys IVR platforms. The ideal candidate should bring strong testing fundamentals, hands-on automation skills,...