IVR QA Tester

3 days ago

New Delhi, India Tagshaw Consulting Limited Full time

Job Title : Senior IVR QA Engineer (Cyara / Genesys) Experience : 6+ Years Location : Remote / Onsite (as applicable) Employment Type : Full-Time About the Role We are looking for a highly skilled IVR QA Engineer with deep expertise in Cyara and Genesys IVR platforms. The ideal candidate should bring strong testing fundamentals, hands-on automation skills, and a solid understanding of customer interaction systems within the banking and financial services domain.Key Responsibilities Perform end-to-end IVR testing — from inbound call initiation through IVR interactions to call transfer and agent desktop validation. Design and execute manual and automated test cases using Cyara across regression, functional, and system integration cycles. Analyze and validate IVR call flow diagrams, ensuring business logic and customer journeys are implemented as designed. Conduct load and stress testing using Cyara Hammer and Cruncher tools to assess IVR performance and system resilience. Perform Voice Biometric enrolment and verification testing and validate Speech / Conversational IVR accuracy. Collaborate closely with cross-functional teams — developers, architects, and business analysts — to ensure end-to-end quality assurance. Log, track, and triage defects with clear evidence (logs, call recordings, test data) through standard QA tools (e.g., JIRA, Azure DevOps). Perform basic validation of Agent Toolbar / Desktop interactions, including data passed from IVR to agent screen pop.Required Skills and Experience6+ years of experience in IVR Testing with strong exposure to Cyara (manual and automated). In-depth understanding of Genesys platforms – both on-premise and cloud environments. Solid foundation in software QA methodologies, tools, and best practices. Proven experience with banking or financial services IVR systems. Hands-on experience in stress/load testing using Hammer or Cruncher. Exposure to Voice Biometrics and Speech IVR validation. Familiarity with Agent Desktop Testing and understanding of customer data handover flows. Excellent analytical, communication, and documentation skills.Good to HaveExperience working in Agile / SAFe environments. Basic knowledge of API testing and backend data validation. Exposure to Contact Center testing and IVR-Agent integration flows.

  • Quality Assurance Tester

    2 days ago

    New Delhi, India RED Global Full time

    RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.Please find the details below:- Role: Genesys QA/Tester - Start: ASAP - Location: Remote – India...

  • IVR Automation testing

    5 days ago

    New Delhi, India LTIMindtree Full time

    Dear Candidate,Greetings!!!We are Hiring IVR Automation tester position for Bangalore location Location:Bangalore (Preferably) if not PAN INDIA Experience:7-12Years NP: Immediate to 45 days If you are interested in the below JD please share the profile directly to chimatavishnu.priya@ltimindtree.com.Below is the JD: IVR Automation Test Engineer Creation of...

  • Quality Assurance Tester

    2 days ago

    Delhi, India RED Global Full time

    RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.Please find the details below:- Role: Genesys QA/Tester- Start: ASAP- Location: Remote – India-...

  • Quality Assurance Tester

    1 day ago

    Delhi, India RED Global Full time

    RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.Please find the details below:- Role: Genesys QA/Tester- Start: ASAP- Location: Remote – India-...

  • QA Tester

    6 days ago

    New Delhi, India Credentia Enterprises Full time

    We are seeking a talented QA Tester to join our team Monday - Saturday 10 am - 6 pm. As a QA Tester, you will be responsible for ensuring the quality of our software products by conducting tests, identifying defects, and reporting them to the development team. You will be an integral part of our software development lifecycle and will help us deliver...

  • Guidewire QA Tester

    5 days ago

    New Delhi, India Birlasoft Full time

    GWPC QA Tester ROLE TITLE GWPC QA TesterROLE RESPONSIBILITIES Conduct a thorough review and analysis of system specifications to extract test requirements and craft detailed Test Cases/Scripts. Develop, document, and sustain a repository of functional test cases and supplementary test artifacts including test data, data validation procedures, and automated...

  • QA Tester

    1 week ago

    Rohini, Delhi, Delhi, India Digi Interacts Private Limited Full time

    In the QA tester role, you will be responsible for reviewing and implementing systematic test plans. You will collaborate with software developers, and project supports to determine project scope and requirements. Success in this role will be demonstrated by providing quality work output, screening for errors, and refining usability throughout the software...

  • QA Tester

    3 days ago

    Delhi, India okoders Full time

    QA JD ====== We are looking for a QA Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d...

  • Guidewire QA Tester

    2 weeks ago

    New Delhi, India Birlasoft Full time

    GWPC QA TesterROLE TITLE GWPC QA TesterROLE RESPONSIBILITIES Conduct a thorough review and analysis of system specifications to extract test requirements and craft detailed Test Cases/Scripts. Develop, document, and sustain a repository of functional test cases and supplementary test artifacts including test data, data validation procedures, and automated...

  • QA Manual Tester

    3 days ago

    New Delhi, India Persistent Systems Full time

    About Position:We are seeking a QA Manual Tester with hands on experience in manual testing, JIRA, etc.,Role: QA Manual Tester Location: Pune Experience: 5 to 10 years Job Type: Full Time EmploymentWhat You'll Do:Collaborate with cross-functional teams to define technical requirements and deliver reliable solutions. Contribute to system architecture and...