Senior Genesys Engineer

2 weeks ago


Delhi, Delhi, India Elite Mindz Pvt Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

For a Client of Elite Mindz we are looking for
Senior Genesys Engineer (Module Lead)

Experience Required: 9+Years.

Working Days: 5 Days a week, Gurgaon

Shift Timings: 12:00 hrs. - 21:00 hrs. IST

Mandatory Skills


• Genesys Cloud Professional Certification (GCP).


• At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect, Quality Management, Workforce Engagement, AI and Bots


• Genesys Cloud Developer Certification (GCD).


• Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.


• Proven track record in developing APIs for seamless integration of third-party tools and services.


• REST API / Web services experience.


• Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.


• Ability to diagnose and resolve complex technical issues including analysing SIP traces.


• Knowledge of Terraform and Genesys CX as Code.


• Knowledge and experience with CI/CD pipelines, such as Azure DevOps.


• Experience with omnichannel contact centre solutions.


• Knowledge of AI and automation capabilities within Genesys Cloud


• Experience integrating Genesys with various systems.


• Understanding of cloud infrastructure and security best practices


• Strong communication and influence skills with the confidence to communicate ideas effectively to peers, seniors, and management.


• Able to transfer knowledge between other members of the team through mentoring and coaching.



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