Service Assurance Consultant

2 weeks ago

Indore, India Fusion Global Business Solutions Full time
New

Service Assurance Consultant - Fusion GBS

Indore, India Posted: 21/06/2024

*To apply, simply click the button above and email us your CV

Service Assurance Consultant Vacancy

Job Purpose

As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities

Design, develop, and implement monitoring solutions for TSOM 
(TrueSight Operations Management), BHOM (BMC Helix Operations 
Management) and AIOps (Artificial Intelligence for IT Operations). Create and maintain service models to effectively represent IT services 
and their dependencies. Plan, execute, and manage upgrades and migrations of existing 
monitoring solutions. Monitor and troubleshoot IT infrastructure performance issues. Proactively identify and resolve potential service disruptions to ensure 
service availability and performance. Analyse and interpret monitoring data to identify trends and root causes 
of issues. Generate reports and dashboards to visualise IT service health and 
performance metrics. Stay updated with the latest advancements in Service Assurance, 
Operations Management tools and technologies. Collaborate effectively with cross-functional teams (Development, 
Operations, Security) to ensure optimal service delivery.

Experience

5-7 years of experience in Service Assurance, IT Operations, or a related field.

Knowledge

Proven experience with TSOM, BHOM, or other enterprise monitoring 
solutions. Strong understanding of service modelling concepts and methodologies 
(ITIL Service Management a plus). Experience with scripting languages (., Python, PowerShell) and APIs.

Skills

Excellent problem-solving skills and the ability to work in a fast-paced environment. Strong communication skills and the ability to work collaboratively with cross-functional teams. Ability to work independently and as part of a team.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field is 
preferred

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