Customer Service Executive

4 days ago

Indore Madhya Pradesh, India Cenus Consulting Full time

**Job description**

**We're Hiring for Domestic/ International Process**

**Job Profile
- Customer Support Associate**

**Process
- Voice Process**

**Job Location - Indore (M.P.)**

**Dayshifts for females**

**Skills Required**:

- Good Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Fresher required
- Undergraduates, Graduates & Post Graduates can apply.

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

**Salary Offered: 12k - 18k Per Month**

**Cenus Consulting**

8982239549

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Location**:

- Indore, Madhya Pradesh (preferred)

Work Location: In person

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