Quality Assurance

2 days ago

Indore, Madhya Pradesh, India Maltar Services Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Overview:

Ensure both quality assurance and quality control across sales and marketing interactions by monitoring, evaluating, and improving processes to maintain professionalism, compliance, and customer satisfaction.

Key Responsibilities:

  • Monitor and evaluate calls/interactions for accuracy, compliance, and professionalism.
  • Conduct quality control checks on CRM entries, reports, and customer data.
  • Identify gaps in communication, service delivery, and process adherence.
  • Provide constructive feedback, coaching, and training inputs to agents.
  • Track and report quality metrics for continuous improvement.

Requirements & Skills:

  • Strong analytical, listening, and communication skills.
  • Knowledge of sales and marketing processes, quality standards, and compliance.
  • Ability to perform both assurance (evaluations) and control (process checks).
  • Detail-oriented with strong documentation and reporting skills.

Qualifications & Experience:

  • Bachelor's degree in Business, Marketing, or related field (preferred).
  • 2–4 years of experience in quality assurance/control in sales or marketing.

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