Quality Assurance
2 days ago
Overview:
Ensure both quality assurance and quality control across sales and marketing interactions by monitoring, evaluating, and improving processes to maintain professionalism, compliance, and customer satisfaction.
Key Responsibilities:
- Monitor and evaluate calls/interactions for accuracy, compliance, and professionalism.
- Conduct quality control checks on CRM entries, reports, and customer data.
- Identify gaps in communication, service delivery, and process adherence.
- Provide constructive feedback, coaching, and training inputs to agents.
- Track and report quality metrics for continuous improvement.
Requirements & Skills:
- Strong analytical, listening, and communication skills.
- Knowledge of sales and marketing processes, quality standards, and compliance.
- Ability to perform both assurance (evaluations) and control (process checks).
- Detail-oriented with strong documentation and reporting skills.
Qualifications & Experience:
- Bachelor's degree in Business, Marketing, or related field (preferred).
- 2–4 years of experience in quality assurance/control in sales or marketing.
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