Customer Service Representative

2 weeks ago

Indore Madhya Pradesh, India Techturtle Consultant Pvt ltd Full time

**Company Description**

Techturtle Consultant Pvt Ltd is a dynamic trading and investment firm offering strategic advice and risk management expertise to a diverse client base, including individuals, corporations, and institutions. With a strong commitment to client success, Techturtle Consultant prides itself on the breadth and depth of its relationships.

**Role Description**

We are hiring a **Pre-Sales cum Customer Care Executive** for a full-time, on-site role located in **Indore**. In this role, you will be responsible for engaging with potential clients, handling cold calling, supporting pre-sales activities, and delivering excellent customer care. Your primary focus will be on lead generation, nurturing client relationships, and ensuring customer satisfaction while driving pre-sales efforts to meet targets.

**Key Responsibilities**:

- Conduct cold calls to potential clients to generate leads and schedule meetings.
- Provide voice support and live chat interaction to address customer inquiries.
- Build and maintain strong relationships with prospective and existing clients.
- Collaborate with the sales team to manage the sales pipeline and support lead conversion.
- Analyze customer needs, identify sales opportunities, and offer tailored solutions.
- Track and forecast customer requirements to align with business goals.
- Deliver exceptional customer service to ensure client satisfaction and loyalty.

**Qualifications**:

- **Bachelor's degree** in business administration, marketing, or a related field.
- Strong verbal and written communication skills, with a confident approach to cold calling.
- Excellent interpersonal and negotiation skills for building and maintaining client relationships.
- Analytical mindset to assess trends, forecast opportunities, and contribute to business growth.
- Proficiency in managing multiple tasks in a fast-paced environment with adaptability to changing needs.

If you are passionate about pre-sales, customer care, and building meaningful client connections, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Indore, Madhya Pradesh (required)

Work Location: In person

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