Assistant Concierge Manager

3 weeks ago

Mumbai, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Role and Responsibilities:

Resolves customer complaints and build positive relationship with guests. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with residences and hotel services, hours of operations, key residences personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and residences practices.  Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Stores and retrieves guest luggage and packages. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. As certains guests’ satisfaction, post a la carte charges and presents bill to guests. Settles bill accurately through credit card or cash transaction. Assist with collecting assessment fee and heating fee. Performs errands for guests and the residences that may require local travel off of the residences property. Greets guests by opening their car door and welcoming them back home. Gives verbal greeting to guests coming on foot. Opens residences doors for all guests. Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxi as needed.  Assist guest moving in in an efficient and friendly manner, using guest name whenever possible. Assure getting all guest information, and passing moving in files and information to guests. Assist guests with utility and other day to day life enquires. Provides business services and post the charges to opera system. Working schedule and attendance management. Performs as a trainer and team model in the team. Inventory management. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Provides a high level of cleanness in the lobby and luggage storage room. Assist with responsibilities and duties in the absence or heavy volume in the area of security to assure the smooth flow of traffic on the driveway temporary parking at residences.

Provides basic trouble-shooting support for in-room services such as internet, TV movies, games, and Web service

  • Concierge

    4 days ago

    Mumbai, Maharashtra, India Kalki Fashion Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Customer Experience & Service:Welcome and greet customers, ensuring a warm and professional first impression.Assist customers with inquiries regarding products, services, store facilities, and promotions.Support store operations by directing customers to appropriate departments or associates.Offer personalized shopping assistance and...

  • Concierge

    3 days ago

    Mumbai Metropolitan Region, India A&B Luxury Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionA&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus...

  • Concierge Manager

    2 days ago

    Mumbai, Maharashtra, India FlyFlat Full time

    Concierge Manager Remote Luxury Travel Leadership About FlyFlat FlyFlat helps founders investors and executives book international business and first-class flights at unbeatable rates- often 30-80 below retail We combine proprietary booking methods with 24 7 white-glove concierge service to make premium travel seamless We ve grown from 12 to 66 people in...

  • Concierge

    5 days ago

    Andheri, Mumbai, Maharashtra, India Mirage Hotel Full time

    Provides guests with assistance at the Concierge desk during the check-in and check-out with their luggage assistance - Greets guests and processes the protocol. - Develop good communication with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. - Keeps updated on the services and area attractions. -...

  • Concierge

    3 days ago

    Mumbai, Maharashtra, India VHR Consulting Full time

    Profile: ConciergeIndustry: Luxury Ethnic Wear Brand Location: Santacruz MumbaiWorking: 6 days Salary: 20k to 30k Interested candidates contact: or mail resume at: Required Candidate profileExperience: Fresher can applyQualification: Fashion Graduates preferably / Any GraduateSkills: Strong communication skills in English, Presentable, customer dealing,...

  • Concierge

    1 day ago

    Kala Ghoda, Mumbai, Maharashtra, India KALKI fashion Full time

    **Job Title**: Concierge - Retail **Department**: Operations **Reports To**: Store Manager **Job Overview**: The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality...

  • Concierge Desk Profile

    2 weeks ago

    Mumbai, India Placement Mumbai Full time

    **Posted On** 17 Mar 2323 **Description** **Skills**: 'Client/guest handling', 'excellent Englsih verbal communication', 'knowledge of MS office', 'time management', 'providing solutions', 'grooming' **Qualification**: Diploma in Hospitality/Commerce Graduate. **Work Hours**: 9 hours **Salary**: 18000 -20000 **Experience Required**: +1...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Cancer Concierge

    2 weeks ago

    Powai, Mumbai, Maharashtra, India Sanskruti Solutions Full time

    **Hiring for esteemed client company of Sanskruti Solutions (Diagnostic Company)**: **Job Title**:Cancer Concierge (Genetic Counseling) **Position Reports To**:VP Computational Medicine & Translational Research & Directors **Open For**:Female / Male both **Job HQ Location**:Wakad (Pune) / Powai (Mumbai) **Traveling**:Traveling on a PAN India basis as per...

  • Client Servicing Executive

    5 days ago

    Mumbai, Maharashtra, India A La Concierge Services Pvt. Ltd. Full time

    **Job Profile** **A La Concierge Services pvt ltd.** **Designation**: Concierge Executive - Front Desk (Client Service Operations) - ___________________________________________ **Key Responsibility -** 1. Operations 2. Client Service Management - ___________________________________________ 1. Managing the concierge help desk at the client site and...