Concierge

1 week ago

Kala Ghoda Mumbai Maharashtra, India KALKI fashion Full time

**Job Title**: Concierge - Retail

**Department**: Operations

**Reports To**: Store Manager

**Job Overview**:
The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.

**Key Responsibilities**:

- **Client Greeting & Personalized Service**:

- Greet clients upon arrival with a warm, professional demeanor.
- Offer a personalized shopping experience by understanding client needs and preferences.
- **Maintaining Client Database and Details**:

- It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions.
- Create customer/ client entry cards.
- **Customer Relationship Management**:

- Develop and maintain long-term relationships with clients to encourage repeat visits and purchases.
- Track and record client preferences, previous purchases, and feedback to provide future recommendations.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.
- **Experience**: 6 months to 3 years
- **Skills**:

- Excellent communication, interpersonal, and listening skills.
- Must have basic computer skills, basic data entry skills.
- Strong customer service skills with a focus on relationship-building.
- Strong organizational skills and attention to detail.
- Ability to work under pressure while delivering a high level of service.
- **Personal Traits**:

- Friendly, approachable, and professional with a high level of emotional intelligence.
- Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.

**Working Conditions**:

- **Location**: Kalki Fashion Retail Store.
- **Schedule**: Full-time, with flexibility for weekend and evening shifts to accommodate client needs.
- **Physical Demands**: Ability to stand for long periods.

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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