Concierge

3 days ago

Mumbai Metropolitan Region, India A&B Luxury Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

A&B Luxury is a digital marketing agency dedicated to luxury and premium brands. We pride ourselves on making promises we keep, with a commitment to exceed client expectations without extra charges for additional efforts. Our team comprises world-class experts certified in various digital marketing domains, and we maintain a rigorous focus on delivering measurable ROI, whether for brand exposure or specific transactions.

Job description - Concierge (Gujarati + English)

Role: Front-line concierge for HNI/VIP clients — routing requests, fixing problems, and orchestrating flawless experiences.

Location: Remote

  • What you'll doOwn client interactions: calls, WhatsApp, email; respond within SLA; close the loop.
  • Arrange end-to-end concierge tasks: reservations, travel support, appointments, deliveries.
  • Coordinate with suppliers/partners; negotiate practical outcomes without drama.
  • Preempt issues: confirmations, reminders, backups; document everything in CRM.

  • Escalate only when required; otherwise solve it yourself.

  • Must-haves (non-negotiable)Fluent Gujarati + English (speaking, reading, writing).

  • 0–2 years in concierge/guest relations/front office/EA/hospitality.
  • Good-to-haveLuxury hospitality or UHNI family office exposure.
  • KPIs (how we'll judge you)First-response time: ≤15 mins during shift
  • Resolution time: ≤24 hrs for standard requests
  • Client satisfaction (CSAT): ≥4.7/5
  • Task accuracy: ≥98% (no missed confirmations, names, times)
  • Escalations due to preventable errors: 0/month
  • Compensation & perksPhone + travel reimbursements
    • Health cover
    • 12 paid leaves
  • Clear growth: Senior Concierge → Concierge Lead → Client Ops Manager
  • Work style we expectProactive, not reactive. You confirm before we ask.
  • You protect client privacy diligently.

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