Lifestyle Concierge

2 days ago

Mumbai The Qube, India International SOS Full time ₹ 2,00,000 - ₹ 12,00,000 per year

About Aspire Lifestyles.

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit 

Position Summary

The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles' mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners.

Key Responsibility

  • Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.).

  • Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion.

  • Consistently delivers positive customer experiences by providing accurate and timely information.

  • Adheres to the contractual scope of services, communicating limitations positively and professionally.

  • Builds strong customer relationships by understanding and anticipating individual preferences.

  • Proactively initiates outbound calls in line with program requirements.

  • Applies high-quality customer service standards and best practices to every interaction.

  • Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests.

  • Communicates clearly and professionally, upholding client brand standards at all times.

  • Actively participates in training sessions and meetings to stay informed on client updates and service protocols.

  • Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment.

  • Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned.

We take care of our employees:
  • Medical coverage for employee
  • Highly engaged and empowered work culture
  • Continuous learning & development

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