Customer Support Executive

3 weeks ago

Mumbai, Maharashtra, India GlucoRx Healthcare Private Limited Full time

About GlucoRx Healthcare:

Founded in the UK in 2010, GlucoRx Healthcare is one of the leading medical equipment manufacturing MNCs dedicated towards the right diabetes care through innovative solutions with its operations commencing in India in the year 2023. We are committed to bringing the diabetes care through smart and effective glucose monitoring solutions. We are revolutionising diabetes management in India with cutting-edge Continuous Glucose Monitoring (CGM) technology. Our mission is to empower individuals with real-time glucose insights, enabling better health outcomes and improved quality of life.

Why join us?

  • Shape the Future: Be a foundational member of our India operations.
  • Startup Spirit, Global Backing: Experience the agility and excitement of a young team with the stability and resources of an established global organization.
  • Innovation-Driven: Work with our cutting-edge product and digital solutions.
  • Limitless Growth: As we scale rapidly, you'll have unmatched opportunities to advance your career and expand your skills across sales, marketing, leadership, and more.
  • Support & Recognition: We believe in celebrating your wins, supporting your learning, and giving you the autonomy to make your mark.
  • Perks and benefits: Competitive salary in a flexible startup environment that champions innovation, embraces new ideas, and fosters an open, inclusive culture.

Key responsibilities:

  • Handle inbound calls from patients, and healthcare professionals regarding product information and guidelines, availability and usage
  • Manage queries and complaints
  • Make outbound calls to potential customers to promote products, schedule appointments with the sales team and provide information as required
  • Understand and explain key information (clinical and non-clinical) such as application and tracking the monitor
  • Assist customers with placing orders and navigating online platforms
  • Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Required qualifications:

  • Bachelor's degree
  • Prior experience in a similar role
  • Excellent verbal and written communication in languages required – e.g., English, Hindi/Marathi/other regional language as you would need to connect with people speaking diverse languages across India
  • Empathy, patience, and professionalism in all customer interactions.

Preferred skills:

  • Ability to handle difficult conversations with professionalism
  • Experience handling medical queries
  • Multi-tasking ability in a high-volume support environment
  • Pharma/Nutrition background is a plus

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