Support Analyst

3 weeks ago


Gurugram, India GSPANN Full time
Description GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.

Role and Responsibilities

Actively monitor and manage system health and performance through dashboards and alerts. Deliver Level 2 (L2) and Level 3 (L3) support for Active Directory, Microsoft Office 365 (O365), SharePoint, and Security Information and Event Management (SIEM) systems. Resolve technical issues related to these technologies by conducting thorough troubleshooting. Work closely with cross-functional teams to ensure smooth system integration and operations. Maintain detailed documentation, including support procedures and knowledge base articles. Take part in the on-call rotation and offer support during off-hours when required.

Skills and Experience

Bring 4-6 years of experience in a technical support role with hands-on expertise in monitoring dashboards, managing alerts, and supporting Active Directory, Microsoft Office 365 (O365), SharePoint, and SIEM. Demonstrate a solid grasp of Level 2 (L2) and Level 3 (L3) support practices. Apply strong problem-solving abilities and attention to detail in day-to-day tasks. Operate effectively both independently and as a team member. Communicate clearly and professionally, both in writing and speech. Remain flexible to work on weekends or extend hours when business needs demand it.

  • Gurugram, India FNZ Group Full time

    Description What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative...


  • Gurugram, India FNZ Group Full time

    Description What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing...


  • Gurugram, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...


  • Gurugram, India Milliman Full time

    About Milliman: Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business...


  • Gurugram, India Milliman Full time

    About Milliman: Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business...

  • Support Analyst

    3 weeks ago


    Gurugram, India GSPANN Full time

    Description GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.Role and Responsibilities Actively monitor and manage system health and performance through dashboards and alerts. ...


  • Gurugram, Gurugram, India Raksha IT Full time

    Job Description Company Description Raksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team...

  • Support Analyst

    3 weeks ago


    Gurugram, India GSPANN Full time

    Description GSPANN is hiring a Support Analyst with expertise in SIEM, SharePoint to deliver advanced L3 technical support. The role involves managing SIEM platforms, administering SharePoint environments, and ensuring secure, seamless IT operations through incident resolution and cross-team collaboration.Role and Responsibilities Deliver Level 3 (L3)...

  • Support Analyst

    3 weeks ago


    Gurugram, India GSPANN Full time

    Description GSPANN is hiring a Support Analyst with expertise in SIEM, SharePoint to deliver advanced L3 technical support. The role involves managing SIEM platforms, administering SharePoint environments, and ensuring secure, seamless IT operations through incident resolution and cross-team collaboration.Role and Responsibilities Deliver Level 3 (L3)...


  • Gurugram, India FNZ Group Full time

    Description Short role description The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Lead to enable this team’s success. What does success look like as a Production Support Lead Analyst – Application monitoring? Alert...