Support Analyst

7 hours ago

Gurugram, India GSPANN Full time
Description GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.

Role and Responsibilities

Actively monitor and manage system health and performance through dashboards and alerts. Deliver Level 2 (L2) and Level 3 (L3) support for Active Directory, Microsoft Office 365 (O365), SharePoint, and Security Information and Event Management (SIEM) systems. Resolve technical issues related to these technologies by conducting thorough troubleshooting. Work closely with cross-functional teams to ensure smooth system integration and operations. Maintain detailed documentation, including support procedures and knowledge base articles. Take part in the on-call rotation and offer support during off-hours when required.

Skills and Experience

Bring 4-6 years of experience in a technical support role with hands-on expertise in monitoring dashboards, managing alerts, and supporting Active Directory, Microsoft Office 365 (O365), SharePoint, and SIEM. Demonstrate a solid grasp of Level 2 (L2) and Level 3 (L3) support practices. Apply strong problem-solving abilities and attention to detail in day-to-day tasks. Operate effectively both independently and as a team member. Communicate clearly and professionally, both in writing and speech. Remain flexible to work on weekends or extend hours when business needs demand it.

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