Support Analyst
3 weeks ago
Role and Responsibilities
Deliver Level 3 (L3) support for complex technical issues related to Security Information and Event Management (SIEM) and SharePoint, ensuring prompt resolution and minimal business disruption. Oversee SIEM solutions, handling monitoring, security event analysis, and incident response to safeguard enterprise IT systems. Administer SharePoint environments, including user support, troubleshooting, configuration, and ongoing performance optimization. Log, track, and resolve incidents and service requests efficiently in accordance with support protocols. Apply advanced technical knowledge to identify, analyze, and resolve critical IT challenges. Keep support documentation accurate and updated, covering procedures, configurations, and issue resolutions. Coordinate with IT teams across functions to escalate and resolve high-impact or cross-system issues. Conduct user training sessions to educate teams on key SIEM and SharePoint features and usage best practices. Communicate clearly and effectively with stakeholders using both verbal and written formats to support issue resolution and collaboration.Skills and Experience
Bachelor’s degree in Information Technology, Computer Science, or a related discipline. 5-7 years of experience in IT support or a closely related role. Hold certifications such as Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Have experience using a variety of IT support tools and enterprise systems. Understand and apply frameworks like IT Infrastructure Library (ITIL) or other IT Service Management (ITSM) standards. Strong working knowledge of SIEM platforms and SharePoint administration. Demonstrate excellent problem-solving and communication skills. Provide proven L3 technical support for complex infrastructure and application issues. Adapt to fast-paced, dynamic environments with shifting priorities.-
Production Support Analyst
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Production Support Analyst
3 weeks ago
Gurugram, India FNZ Group Full timeDescription What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing...
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Systems Support Analyst
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Gurugram, India Milliman Full timeAbout Milliman: Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business...
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Gurugram, India GSPANN Full timeDescription GSPANN is hiring Support Analysts – Access Management for its Hyderabad and Gurugram offices. This full-time role requires expertise in monitoring dashboards, managing Active Directory, O365, SharePoint, and SIEM systems.Role and Responsibilities Actively monitor and manage system health and performance through dashboards and alerts. ...
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▷ [Apply in 3 Minutes] IT Support Analyst
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Gurugram, Gurugram, India Raksha IT Full timeJob Description Company Description Raksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team...
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Support Analyst
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Gurugram, India GSPANN Full timeDescription GSPANN is hiring a Support Analyst with expertise in SIEM, SharePoint to deliver advanced L3 technical support. The role involves managing SIEM platforms, administering SharePoint environments, and ensuring secure, seamless IT operations through incident resolution and cross-team collaboration.Role and Responsibilities Deliver Level 3 (L3)...
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