Assistant Manager Customer Support
1 week ago
About GrayQuestGrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide, we’ve established ourselves as a trusted name in education-focused financial services.Role Overview:We are seeking a proactive and customer-centric Assistant Manager – Customer Support tooversee day-to-day operations of our call center team. The ideal candidate will ensure thedelivery of exceptional support experiences, monitor service metrics, coach team leaders,and drive efficiency and process excellence across all customer interactions.Key Responsibilities:Team Leadership & Supervision:- Lead and mentor a team of Team Leaders and Customer Support Executives. - Monitor team performance, adherence, and discipline across shifts. - Conduct team briefings, daily huddles, and performance evaluations.Customer Experience & Service Delivery:- Ensure timely and effective resolution of customer queries, issues, and escalations. - Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. - Analyze customer feedback and implement action plans to enhance service quality.Quality & Process Improvement:- Work closely with the Quality team to drive error reduction and coaching initiatives. - Conduct RCA (Root Cause Analysis) on repeat complaints and implement corrective - actions. - Identify process gaps and collaborate with cross-functional teams to optimize workflows.Reporting & Analytics:- Maintain daily/weekly/monthly MIS on team performance and service levels. - Present actionable insights to management and drive performance-based planning. - Use data to make informed decisions about team capacity, load balancing, and escalation - trends.Training & Development:- Identify training needs and coordinate with L&D for upskilling programs. - Support new joiners and ensure smooth onboarding. - Encourage a culture of continuous learning and knowledge sharing.Required Skills & Experience:- Graduate in any discipline. - 4 to 6 years of experience in customer support operations, with 2–3 years in a team - leadership or assistant manager role. - In-depth knowledge of call center/customer support metrics and KPIs. - Strong communication, problem-solving, and people management skills. - Hands-on experience with CRM tools like Freshdesk, Zendesk, Salesforce, etc. - Ability to handle high-pressure environments and multi-channel support (voice, email).Nice to Have:- Experience in fintech, edtech, or BFSI customer support domains. - Exposure to automation tools, ticketing workflows, and AI chatbots.
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Assistant Manager Customer Support
1 week ago
New Delhi, India GrayQuest Full timeAbout GrayQuestGrayQuest is a rapidly growingFinTech company in the Indian education ecosystem.We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work withover 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power...
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Assistant Manager, Customer Support
1 week ago
New Delhi, India noon Full timeJob title:Assistant Manager, Customer SupportLocation:Hyderabad Reporting to:Senior Manager, Customer SupportAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager Customer Support
2 weeks ago
Delhi, India GrayQuest Full timeAbout GrayQuestGrayQuest is a rapidly growingFinTech company in the Indian education ecosystem.We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work withover 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power...
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Manager - Customer Support & Collections
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New Delhi, India Astravise Business Solutions LLP Full timeWe are looking for a proactive and detail-oriented professional to manage customer support and collection operations in collaboration with UVARCL (Asset Reconstruction Company). The role will require balancing customer empathy with effective recovery strategies, while continuously improving efficiency through process enhancements.Key...
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Relationship Manager
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Customer Support Manager
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New Delhi, India Whitecollars Full timeCustomer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...
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Customer Support Executive
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New Delhi, India HappyLocate Full timeCompany DescriptionHappyLocate, established in 2016, revolutionizes the employee relocation landscape across 16,000+ pin codes. We offer a wide array of services including house shifting, pet relocation, office moves, and house search assistance. Utilizing advanced technology and customized solutions, we manage relocations efficiently from planning to...
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Customer Support Executive
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New Delhi, India Teleperformance Global Services Full timeJob Title: Customer Support RepresentativeLocation: Mumbai -MaladExperience: 0-1 YearJob Type: Full-TimeJob Summary:We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers...
