Implementation Manager

1 month ago


Mumbai, India Skill Connect HR Consulting Full time

Hiring Implementation Manager

Required Experience : 3 - 5 Years

Salary Range : 15 LPA - 17 LPA

Mumbai, Maharashtra, India

Skills & Expertise

- Implementing software solutions

Looking for immediate joiners

Location - Mumbai

Preferred candidates having experience - Travel companies and B2B SaaS

Brief Job Description :

- Work closely with the configuration/ integration team and ensure timely project delivery.

- Ensure all configurations, integrations, and customisations are thoroughly tested and ready for deployment.

- Obtain customer feedback during UAT and distil into action items for our configuration and integration teams.

- Write professional-grade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.

- Drive GoLive preparation with the customer and ensure successful execution of the cutover plan, data migration and production deployment from the our company side.

- Enable internal support teams to handhold the customer during the hypercare period.

- Collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions.

- Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customisations)

What you would do :

- Partner with customers to understand the scope of the project, create a timeline, and drive the implementation through to successful completion.

- Manage multiple software implementations for customers, acting as a hybrid of project manager and technical/business consultant.

- Understand the Company's platform end-to-end and lead solution design workshops with the customer.

- Provide guidance and best practices on configuration options to meet customer needs.

- Work closely with cross-functional teams on addressing project deliverables and ironing out risk areas.

- Write professional-grade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.

- Drive project till Go-Live and ensure successful execution of cutover plan, data migration and production deployment.

- Collaborate with internal stakeholders to identify and communicate technical services.

- Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation.

- Develop repeatable and scalable processes to improve project quality and delivery.

- Work with clients, business, and functional teams to gather requirements.

- Reduce "Time to Revenue Recognition" and provide customers with a fast and effective onboarding experience.

- Create product advocates within customer's organization.

What you must have:

- 3-5 years of experience implementing software solutions for the Enterprise B2B segment.

- PMP/PRINCE2 certification would be a plus.

- Experience of giving customer presentations / demonstrations.

- Prior experience in managing a team will be preferred.

- Outstanding project and time management skills - skilled at keeping tasks on track while managing risk and ensuring effective cross-team communication.

- Excellent written and verbal communication.

- Ability to navigate technical applications and gain a deep understanding of functionality.

- Ability to build strong relationships to serve as a trusted advisor who can guide customers on best practices and platform optimisations.

- Demonstrated drive to achieve stretch goals in a fast-paced environment.

- Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done.

- Ability to travel to Domestic and International markets.

(ref:hirist.tech)

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