SaaS Technical Customer Support

2 weeks ago


Tumakuru, India PlusVibe Full time

******** IMPORTANT ***************

send the below information to cs-hire@pipl.ai


  • your current salary in USD per month
  • your expected salary in USD per month
  • your notice period
  • Your CV


*****************************************


Company Description

Plusvibe.ai is on a mission to revolutionize cold outreach automation tools by providing unlimited email inboxes, warm-up for all accounts, built-in prospect email verification, data enrichment, AI campaign assistance, and more.


Role Description

This is a full-time remote role for a Technical Customer Supportat Plusvibe.ai. This person will be responsible for providing technical support to users, ensuring customer satisfaction, analyzing customer issues, and communicating effectively with the development team.


  • What You’ll Do: Answer user questions about our SaaS.
  • Quickly spot if an issue is a bug.
  • Write help articles and FAQs.
  • Set up CS processes


What You Need:

✔ Technical background (can diagnose issues, not just follow scripts).

✔ Strong spoken & written English.

✔ Experience in SaaS support is a must

✔ Experience in Community Building would be a plus



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