Customer Support Executive

2 weeks ago

Tumakuru, India GarbhaGudi IVF Centre Full time

Description
Kannada, English & any other language

Job Responsibilities

  • Explain the customers - based on product offers/benefits
  • Creating and keeping track of new leads
  • Google reviews progress tracking and shares the report on respective lead
  • Toll-Free working status checking and sharing the status and reporting to the respective leads
  • Promoting the products
  • Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale
  • Maintain register for the same and share the same to the repartee basis on the company requirement.
  • Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator

Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee

  • Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
  • Make sure that the telephone system works smoothly without interruption.
  • Operators should not be engaged in unnecessary conversation while sitting on the board.
  • The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.
  • Accuracy is essential to connect to the correct numbers required.
  • The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.
  • The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.
  • Not to leave the post till the reliever reports to the duty
  • Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead
  • Escalating the real-time process issues and inputs to the concerned person. However, the first level POC will be the team lead.

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