Network Support Engineer

7 days ago

Bengaluru, India Terralogic Software Solutions Private Limited. Full time

Job Summary :We are seeking a talented and experienced TAC network engineer to join our team.A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers.The required skill set for a TAC Network Engineer typically includes :- Networking Fundamentals : Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.- Routing and Switching : Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (OSPF, BGP, EIGRP), VLANs, STP, and routing policies.- Vendor Experience : Cisco, Juniper, and Arista devices.- Troubleshooting Data Center Technologies, VRFs, VXLANs, Switch Fabrics, underlay/overlay technology.- Good to have knowledge of MPLS/ISIS.- Ability to understand packet-level and flow analysis between different endpoints in the network.- Network Security : Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.- Network Monitoring and Management : Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques.- Troubleshooting Skills : Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.- Hardware Knowledge : Familiarity with networking hardware from various vendors (Cisco, Juniper, Huawei, etc.), including routers, switches, firewalls, and load balancers.- Communication Skills : Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.- Documentation : Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.- Continuous Learning : Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.- Training / Certification : CCNA or CCNP.- Work Experience : 4 + Years.- Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.- This is a 24-7 work environment with rotation shifts.Work location :- Terralogic Software Solutions Pvt Ltd. Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068.- Looking for talented individuals with immediate to 30 days notice period. (ref:hirist.tech)

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