Network Support Engineer

1 day ago

Bengaluru, Karnataka, India Terralogic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

We are seeking a talented and experienced TAC network engineer to join our team. A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes

Networking Fundamentals
: Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.

Routing and Switching
: Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (OSPF, BGP, EIGRP), VLANs, STP, and routing policies.

Vendor Experience:
Cisco, Juniper, and Arista devices.

Troubleshooting Data Center Technologies, VRFs, VXLANs, Switch Fabrics, underlay/overlay technology. Good to have knowledge of MPLS/ISIS.

Ability to understand packet-level and flow analysis between different endpoints in the network.

Network Security
: Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.

Network Monitoring and Management
: Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques.

Troubleshooting Skills
: Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.

Hardware Knowledge
: Familiarity with networking hardware from various vendors (Cisco, Juniper, Huawei, etc.), including routers, switches, firewalls, and load balancers.

Communication Skills
: Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.

Documentation
: Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.

Continuous Learning
: Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.

Training / Certification
: CCNA or CCNP

Work Experience
: 4 + Years

Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.

This is a 24*7 work environment with rotation shifts.

Work location:

Terralogic Software Solutions Pvt Ltd.

Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068

Looking for talented individuals with immediate to 30 days notice period.

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