CRM Architect

1 week ago

Hyderabad, India Michael Page Full time
Competitive Salary PF and Gratuity Included

About Our Client

world's largest cosmetics and beauty company, headquartered in Clichy, France , with a presence in over 150 countries .

Job Description

Technical Architecture Leadership: Provide technical leadership and ownership for the CRM applications within the SPACE program, ensuring alignment with L'Oréal's overall digital strategy and architectural standards. Define and oversee end-to-end solution architecture across CRM platforms, ensuring seamless integration, scalability, and efficiency. Develop and maintain architectural frameworks, documentation, and best practices for all CRM applications.

The Successful Applicant

SPACE Loyalty Architecture Redesign: Lead the technical architecture redesign for the SPACE Loyalty project, transitioning from a VM-based architecture to a modern, containerized, and PaaS-based architecture. Code Management and Review: Oversee code management for the SPACE Loyalty application, including conducting code reviews (Java), maintaining documentation, and ensuring adherence to L'Oréal's development standards. Ensure version control and source code management practices are consistently applied across all CRM streams. Microservices Optimization: Optimize the microservice design for the SPACE Loyalty application, leveraging Spring Cloud framework and collaborating within the CR development process. Lead design and development efforts for microservices architectures across CRM streams Application Performance Optimization: Lead vendor performance testing and code-level optimization efforts to ensure optimal performance and scalability of the SPACE Loyalty application. Implement monitoring tools and processes to proactively identify and resolve performance issues. Integration Management: Manage the integration of SPACE applications with other relevant applications within the L'Oréal ecosystem. Architect and oversee API management and middleware integrations to ensure seamless data flow across platforms. Ensure proper synchronization and governance of customer data between CRM systems and other applications. Technical Support and Guidance: Provide technical support and guidance for other SPACE projects and ad-hoc application development initiatives. Collaborate with internal teams (Digital, Data, Security, Infrastructure, Enterprise Architecture) to address technical challenges and ensure project success. Vendor Management: Manage key vendor relationships, ensuring alignment with L'Oréal's technical direction, project timelines, and budget constraints. Collaboration and Partnership: Collaborate effectively with internal partners at the zone and country level, including Digital, Data, Integration, Security, Infrastructure, and Enterprise Architecture teams.



Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field. 5+ years of experience in application development with Java and Python. 7+ years of experience in architecture management and technical leadership. Experience with CRM, Marketing Automation tools, MDM Experience working with Google Cloud Platform. Experience with Azure Cloud services Strong analytical and problem-solving skills. Knowledge of source code/version management systems. Excellent communication and collaboration skills in English. Experience working with Agile methodologies. Experience in Digital and/or eCommerce development is a plus.

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