Staffing Account Manager

3 weeks ago

Vadodara, Gujarat, India ArrowCore Group Full time

IT And Technology Staffing Account Manager

Location - Noida 62

Type - Full-time

As an Account Manager for our Technical staffing firm, you will be responsible for developing and maintaining client relationships, understanding their staffing needs, and ensuring our services exceed their expectations.

This role is critical in growing our local and national accounts while representing our company's commitment to excellence in technology staffing solutions.

Responsibilities:

  • Manage and grow existing client relationships in the Technology and IT staffing sector.
  • Develop new business opportunities and expand our client portfolio through proactive outreach.
  • Understand clients' technical staffing requirements and provide tailored solutions.
  • Coordinate with recruiting teams to ensure timely delivery of qualified IT candidates to clients.
  • Negotiate contract terms and conditions with clients.
  • Monitor client satisfaction and address any issues promptly.
  • Prepare and present regular account status reports to senior management.
  • Maintain accurate client information in CRM systems (experience with Ceipal, JobDiva, SalesForce, etc…).
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Collaborate and work closely with delivery team to:
  • Ensure timely fulfillment of client requirements.
  • Communicate client needs, expectations, and feedback.
  • Monitor the progress of open requisitions and provide updates to clients.
  • Facilitate smooth onboarding processes for placed candidates.
  • Resolve any issues that arise during the recruitment and placement process
  • Manage candidate submission and interview process.
  • Ensure regular/timely and effective communication with clients, stakeholders, and internal teams.
  • Aid in penetrating new industries to grow and expand our client base.

Requirements:

  • Bachelor's degree in Business, Computer Science, or related field
  • 2-5 years of experience in account management within the Technology and IT staffing industry
  • Proven track record of meeting or exceeding sales quotas
  • Strong understanding of IT environments, emerging technologies (A/I), Network Technologies and roles that support these disciplines
  • Excellent communication and interpersonal skills
  • Outstanding negotiation and problem-solving abilities
  • Proficiency with CRM / ATS and VMS platforms
  • Proficiency with Sales Navigator
  • Valid driver's license and willingness to travel to client sites (out of state travel may be necessary)
  • Self-motivated with excellent time management and organizational skills

Skills

  • Client Relationship Management
  • Business Development
  • Contract Negotiation
  • IT Industry Knowledge
  • Network Engineering Industry Knowledge
  • Strategic Account Planning
  • Sales Forecasting
  • Presentation Skills
  • Project Management
  • Team Collaboration
  • Competitive Market Analysis

This position offers competitive compensation including base salary plus commission structure.

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