Assistant General Manager Operations

3 weeks ago


Navi Mumbai, India Hind Terminals Private Limited Full time

Roles & Responsibilities:


Business Development:

  • Market and promote CFS services to importers, exporters, NVOCCs, and other trade associates.
  • Conduct market research and competitor analysis to identify new opportunities and enhance service offerings.
  • Partner with the marketing team to create strategies for customer acquisition and retention.

Operations Management:

  • Oversee terminal handling for import/export operations, including container movement, empty container yard management, and warehouse operations.
  • Control and optimize operations of public bonded warehouses, general warehouses, and equipment maintenance & repair.
  • Ensure smooth execution of coastal shipments, LCL consolidation, and door-to-door services.

Team Leadership & Performance Management:

  • Lead, motivate, and manage a team to meet operational and sales targets.
  • Conduct performance appraisals and provide feedback for continuous improvement.
  • Drive team engagement and professional development initiatives.

Customer Relationship & Key Account Management:

  • Manage key customer accounts, ensuring high satisfaction and retention.
  • Address customer inquiries, resolve operational issues, and ensure smooth execution of services.
  • Coordinate with various teams to provide updates on shipments and handle special requirements.



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