General Manager Operations

3 weeks ago

mumbai, India Soundlines Group Full time

Job Description: General Manager – Operations
Location: Mumbai (Colaba)
Industry: Overseas Recruitment Agency
Reporting To: Vice President – Operations (India)

Position Overview:
The General Manager – Operations will play a pivotal role in ensuring seamless operational processes within the organization while coordinating with multiple departments and stakeholders. This role requires strong leadership, organizational skills, and a strategic mindset to enhance operational efficiency and maintain client satisfaction. The General Manager will report to the Vice President – Operations, India, and work closely with department heads, overseas sales teams, and clients.

Key Responsibilities:

1. Operational Management:
•           Develop and implement efficient workflow processes to enhance productivity and quality of service.
•           Generate and review operational reports to assess performance metrics and identify areas for improvement.
2. Coordination with Stakeholders:
•           Collaborate with HODs of various departments to ensure interdepartmental alignment and efficient task execution.
•           Act as a liaison between the Indian team and the overseas sales team, ensuring smooth communication and coordination.
3. Client Relations and Contract Negotiations:
•           Negotiate contracts with Management and partners, ensuring mutually beneficial terms while adhering to company policies.
•           Draft and review legal documents, contracts, and agreements to safeguard organizational interests.
4. Candidate and Agent Management:
•           Address grievances raised by candidates and agents, providing timely resolutions.
•           Ensure the recruitment Reports are transparent, ethical, and aligned with international standards.
5. Reporting and Analysis:
•           Prepare and present operational reports, including recruitment metrics, performance analysis, and client feedback.
•           Analyze trends and provide actionable insights to improve operations and drive business growth.
6. Business Travel:
•           Represent the organization at partners meetings, recruitment drives, and industry events.
Qualifications and Experience:
•           Bachelor’s degree in business administration, Human Resources, or a related field (MBA preferred).
•           Minimum of 8–12 years of experience in operations, and Administration and setting up the office.
•           Proven track record in contract negotiation, legal drafting, and workflow optimization.
Skills and Competencies:
•           Leadership and Coordination: Ability to lead cross-functional teams and collaborate effectively with stakeholders.
•           Communication: Excellent verbal and written communication skills, including business email etiquette.
•           Problem-Solving: Proactive approach to identifying challenges and delivering practical solutions.
•           Negotiation and Drafting: Expertise in contract negotiations and legal documentation.
•           Analytical Thinking: Proficiency in analyzing data and generating insightful
Key Attributes:
•           Results-driven with a strategic mindset.
•           Strong ethical values and adherence to compliance standards.
•           Ability to multitask and manage priorities under tight deadlines.

Compensation:
Competitive salary and benefits package, commensurate with experience and industry standards.

How to Apply : Interested candidates may send their updated CV and a cover letter to nisha@soundlinesgroup.com with the subject line "Application for General Manager – Operations."

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