Area Manager

9 hours ago

Chennai, Tamil Nadu, India RRSB Forex Full time

Job Title:

Area Manager - (On-site)

About the Company

RRSB Forex, established 104 years ago, is Indias oldest foreign exchange services company, holding an authorized dealer category II license from the Reserve Bank of India (RBI). With a network of 19 branches across major Indian cities, we offer a wide range of foreign exchange services, including currency notes for over 20 countries, traveler's cheques, prepaid travel cards, foreign currency drafts, and wire transfers. Trusted for nearly a century, we cater to personal visits, business travel, higher studies, employment-related travel, medical treatment abroad, and emigration.

Role Overview

As an Area Manager based in Chennai, you will be responsible for managing daily branch operations, driving business growth, ensuring compliance with RBI guidelines, and achieving financial targets. You will lead a team of branch managers and staff to deliver superior customer service and operational excellence.

Key Responsibilities / KRAs

- Manage day-to-day operations of assigned branches ensuring smooth functioning

- Lead, mentor, and motivate branch teams to achieve individual and organizational goals

- Monitor and drive branch performance to meet or exceed business targets (Revenue, Sales, Cost Control)

- Ensure full compliance with RBI regulations and internal policies

- Develop and execute effective business strategies to expand market share

- Build and maintain strong customer relationships to ensure high customer satisfaction and retention

- Analyze financial reports and branch performance metrics to identify areas for improvement

- Conduct regular audits and risk assessments to ensure operational integrity

- Collaborate with cross-functional teams such as Finance, Compliance, and HR for seamless operations

- Handle customer escalations and resolve operational challenges promptly

- Organize periodic training sessions for branch staff on product knowledge and compliance

Skillsets Required

- Proven experience (3-5 years) in team management and leadership, preferably in financial services or forex industry

- Strong knowledge of foreign exchange services, RBI guidelines, and compliance processes

- Good financial acumen with a focus on achieving business targets

- Excellent customer service and relationship management capabilities

- Effective communication and interpersonal skills

- Ability to analyze data, prepare reports, and derive actionable insights

- Strategic thinking with the ability to develop and implement business plans

- Problem-solving attitude and ability to handle escalations

- Proficiency in MS Office and CRM systems

Educational Degree in Business Administration, Finance, Commerce, or a related field

Postgraduate qualification is a plus

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