Production Support Engineer

3 days ago

Bengaluru, India mthree Full time

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.


Job Description:

Role: Production Support Engineer/SRE

Team: Finance Technology

Location: Bengaluru, India


Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Configure application monitors using industry standard monitoring tools.

• Interface with clients and other technology teams to provide governance and control around the production environment.

• Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment.

• Act as a primary escalation/communication point between Application development teams and Business Units.

• Initiate, grow and shape processes, procedures and strategies to make the team more efficient.


Required Skills:

• Some coding/scripting skills: Python / Perl / Shell.

• Strong debugging, Analytical and problem-solving skills.

• Exposure to highly Distributed, High availability, Fault tolerant Systems.

Deep understating of Database Concepts, SQL Queries and Database Performance.

• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search, Prometheus, Grafana etc.).

• Understanding of schedulers (Autosys, Control M etc.)

• Experience in financial services / products


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