Product Support Engineer
2 days ago
Position: Product Support Engineer
Location: Bangalore
Working Days: Monday to Friday (Rotational Shift)
Experience Required: 1+ years
Client: Leading SaaS Company
Salary up to 10 LPA
Your Mission:
- Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
- Collaborate: Work closely with our Product & Engineering teams to improve our product.
- Educate: Help customers understand the full potential of client's solutions.
Who you are:
- Experience: 2+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
- Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
- Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
- API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
- Database Skills: Experience with database applications and executing queries to retrieve data.
- SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
- Customer Focused: Passionate about solving customer problems and ensuring their success.
- Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
- Flexible: Willingness to work in a 24/7 support environment.
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