Production Support Engineer

3 weeks ago

Bengaluru, Karnataka, India mthree Full time

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description:

Role: Production Support Engineer/SRE

Team: Finance Technology

Location: Bengaluru, India

Primary Responsibilities:


• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.


• Build extensive business and application knowledge required for supporting client facing applications.


• Diagnose and resolve application issues to ensure optimal performance and usability.


• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.


• Provide root cause analysis with recommendations for improvements.


• Configure application monitors using industry standard monitoring tools.


• Interface with clients and other technology teams to provide governance and control around the production environment.


• Manage / Drive outage calls and significant incidents; coordinate communications within a trade floor environment.


• Act as a primary escalation/communication point between Application development teams and Business Units.


• Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

Required Skills:


• Some coding/scripting skills: Python / Perl / Shell.


• Strong debugging, Analytical and problem-solving skills.


• Exposure to highly Distributed, High availability, Fault tolerant Systems.

Deep understating of Database Concepts, SQL Queries and Database Performance.


• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search, Prometheus, Grafana etc.).


• Understanding of schedulers (Autosys, Control M etc.)


• Experience in financial services / products

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