Product Support Engineer

5 hours ago

Bengaluru, Karnataka, India PinnacleU Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Position: Product Support Engineer

Location: Bangalore

Working Days: Monday to Friday (Rotational Shift)

Experience Required: 1+ years

Client: Leading SaaS Company

Salary up to 10 LPA

Your Mission:

  • Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
  • Collaborate: Work closely with our Product & Engineering teams to improve our product.
  • Educate: Help customers understand the full potential of client's solutions.

Who you are:

  • Experience: 2+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
  • Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
  • Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
  • API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
  • Database Skills: Experience with database applications and executing queries to retrieve data.
  • SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
  • Customer Focused: Passionate about solving customer problems and ensuring their success.
  • Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
  • Flexible: Willingness to work in a 24/7 support environment.

  • MSP Production Support Engineer

    6 days ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...

  • FIS Quantum/Echos Production Support Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Role Overview: We are seeking an experienced FIS Quantum/Echos Production Support Service Engineer to provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs. Key Responsibilities: Financial Systems Support Provide complete support for FIS Quantum and...

  • Production Support Engineer

    1 week ago

    Bengaluru, Karnataka, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support Engineer/SRETeam: Finance Technology Location: Bengaluru, IndiaPrimary Responsibilities: • Handle production management services including end user support, systems monitoring,...

  • Production Support Engineer

    6 days ago

    Bengaluru, Karnataka, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer/SRE Team: Finance Technology Location: Bengaluru, India Primary Responsibilities: • Handle production management services including end user support, systems...

  • Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India GE Aerospace Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Description SummaryProduct Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GE90 and GP7200 MS (Mechanical Systems) Module Components, and sub-systems throughout the product life cycle. PSE is also responsible for delivering technical support to customers, ensuring product safety, reliability,...

  • Product Support Engineer

    3 days ago

    Bengaluru, Karnataka, India GE Aerospace Full time

    Job DescriptionJob Description SummaryProduct Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GE90 and GP7200 MS (Mechanical Systems) Module Components, and sub-systems throughout the product life cycle. PSE is also responsible for delivering technical support to customers, ensuring product...

  • Product Support Engineers

    2 weeks ago

    Bengaluru, Karnataka, India expEDIum Full time

    As a Production Support Engineer you will be required to learn iTech's expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future. This position requires well rounded product support experience of 2 to 3 years. Provide first, second...

  • Production Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment

  • Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Kognitos Full time

    We're Hiring at KognitosAt Kognitos, we're redefining automation with GenAI, and we're looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Roles and Responsibilities- Troubleshoot and resolve...

  • Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Kognitos Full time

    Job DescriptionWere Hiring at KognitosAt Kognitos, were redefining automation with GenAI, and were looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Roles and Responsibilities- Troubleshoot and...