Product Support Engineer

13 hours ago

Bengaluru, Karnataka, India PinnacleU Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Position: Product Support Engineer

Location: Bangalore

Working Days: Monday to Friday (Rotational Shift)

Experience Required: 1+ years

Client: Leading SaaS Company

Salary up to 10 LPA

Your Mission:

  • Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.
  • Collaborate: Work closely with our Product & Engineering teams to improve our product.
  • Educate: Help customers understand the full potential of client's solutions.

Who you are:

  • Experience: 2+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.
  • Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.
  • Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.
  • API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.
  • Database Skills: Experience with database applications and executing queries to retrieve data.
  • SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.
  • Customer Focused: Passionate about solving customer problems and ensuring their success.
  • Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.
  • Flexible: Willingness to work in a 24/7 support environment.

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