Dispatch Coordinator

2 days ago

Bengaluru, Karnataka, India MSI Services Pvt Ltd Full time

MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/

Summary: Dispatch support team plays a crucial role in ensuring smooth operations and timely delivery of goods or services. Their primary responsibilities include coordinating schedules, managing logistics, and providing support to drivers or field personnel. The dispatch support team acts as a central hub, facilitating communication between various stakeholders to ensure efficient and effective delivery operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.


• Monitors driver's activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.


• Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.


• Arranges for necessary preventive maintenance and repairs of equipment


• Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity


• Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).


• Provides feedback to management for process improvement through running reports or onsite

observations


• Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.


• Monitors driver and equipment utilization -provide feedback for under or over utilization


• Partners with supply chain teams to solve delivery problems and strategies on process improvement


• Perform additional duties as required and or requested.

Desired Candidate Profile


• Experience using both warehouse and transportation systems.


• 1-year minimum experience dispatching drivers.


• Experience using routing Software; Descartes Software Preferred.


• Experience using our Safety geared software; LYTX/ Drive Cam

Preferred.


• Experience using ELD and asset tracking software; Geotab Preferred.


• Experience maintaining DOT compliance for both Drivers and Vehicles.

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