Scaletrix.ai - Product Support Engineer - SaaS Domain
4 weeks ago
About Us :
Scaletrix AI is a Data Analytics and AI services provider with 15 years of shining experience in the sector. A team of alumni leads it from McKinsey, BCG, ZS, Genpact, Citi, IIT, ISB, FMS, and CMU. Scaletrix AI has helped various companies develop end-to-end solutions by bringing data engineering and data sciences together. Additionally, the company is a strategic partner of Heap Analytics, providing platform selling, onboarding, managed services, and client management services to Heap customers.
About the job :
A strong customer support team is a major reason why companies choose Heap as the source of truth for all their customer data and why Heap customers love it so much We're looking to hire experienced Solution Engineers (SE) to help our customers understand our product and make the most of their data. Customers use Heap to make critical business decisions, and you'll be on the front line, helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of the product. You'll work closely with Heap's Customer Success Managers, Sales, and Product to advocate for the customers.
In this role, you will work on :
- Client Management
- Form close relationships with Heap customers, who will consider you part of their team.
- Advocate for the best customer experience. Internally, you'll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics.
- Product Expertise within SaaS domain
- Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on the product and become an expert in the larger analytics space.
- Communicate technical concepts clearly. You will convey sound data principles to a wide range of audiences : product managers, marketers, data scientists, engineers, and C-level executives.
- Process Excellence
- Constantly iterate on various processes. You'll work cross-functionally and work on special projects internally to help Heap scale as fast as possible.
KRA :
- Answer hundreds of customer questions
- Triage and prioritize bugs and feature requests
- Act as internal support for our sales, marketing, and engineering teams
Within 60 days, you will :
- Understand Heap's backend infrastructure
- Use advanced technical tools to debug complex issues
- Advise customers on the optimal way to install and implement the product for their use-case
- Understand and aggregate customer use cases to help our Product and Engineering teams design critical product improvements
- Know Heap like the back of your hand
- Come up with clever workarounds to push Heap to the limits
- Help customers with every question, whether it is joining data in Heap SQL or analyzing data within the UI
- Use SQL to query our systems and debug any complex issue thrown your way
- Be able to point to the code line causing bugs and write your own scripts to make the support team more efficient.
What we are looking for :
- 1-3 years of demonstrated expertise in technical support or a related role, preferably within a dynamic SaaS organization.
- At least 1.5 years of hands-on experience with HTML, CSS, JS, SQL, and working with various APIs within a professional capacity
- Stellar written communication skills
- A passion for helping people
- (Bonus) Knowledge of the analytics market and data infrastructure
- (Bonus) Experience with Zendesk, Postgres, Kibana, Datadog, AWS Athena
-
SCALETRIX.AI - Team Lead - SaaS/Tech Sales
13 hours ago
Gurugram, India Scaletrix Full timeJob Title: Team Lead - SaaS/ Tech Sales (Digital Analytics Platform)Location: Gurugram, IndiaOrganization: Scaletrix.AI (www.scaletrix.ai)Job Description:We're looking for a highly motivated and results-driven SaaS Sales specialist to join our growing sales team, which provides Digital Analytics solutions to digital-first Businesses.In this role,...
-
Gurgaon/Gurugram, India Scaletrix Full timeAbout Us : Scaletrix AI is a Data Analytics and AI services provider with 15 years of shining experience in the sector. A team of alumni leads it from McKinsey, BCG, ZS, Genpact, Citi, IIT, ISB, FMS, and CMU. Scaletrix AI has helped various companies develop end-to-end solutions by bringing data engineering and data sciences together. Additionally, the...
-
Gurgaon/Gurugram, India Scaletrix Full timeAbout Us : Scaletrix AI is a Data Analytics and AI services provider with 15 years of shining experience in the sector. A team of alumni leads it from McKinsey, BCG, ZS, Genpact, Citi, IIT, ISB, FMS, and CMU. Scaletrix AI has helped various companies develop end-to-end solutions by bringing data engineering and data sciences together. Additionally, the...
-
Freight Tiger
2 weeks ago
Gurugram, India Freight Tiger Full timeAbout the Role :Freight Tiger is growing exponentially, and technology is at the centre of it. Our Engineers love solving complex industry problems by building modular and scalable solutions using cutting edge technology. Your peers will be an exceptional group of Software Engineers, Quality Assurance Engineers, DevOps Engineers, Infrastructure and Solution...
-
Freight Tiger
4 weeks ago
gurugram, India Freight Tiger Full timeAbout the Role :Freight Tiger is growing exponentially, and technology is at the centre of it. Our Engineers love solving complex industry problems by building modular and scalable solutions using cutting edge technology. Your peers will be an exceptional group of Software Engineers, Quality Assurance Engineers, DevOps Engineers, Infrastructure and Solution...
-
Technical Product Manager
4 days ago
Gurugram, India Navvyasa Consulting Full timeAbout Role:We are looking for a female Product Manager, who will be responsible for designing, coordinating and working on various products, SaaS applications, and solutions.Job Responsibilities:- A highly focused individual with a self-driven attitude.- Excellent verbal and writing skills for effective communication.- Ability to work in cross-functional...
-
Technical Product Manager
3 days ago
gurugram, India Navvyasa Consulting Full timeAbout Role:We are looking for a female Product Manager, who will be responsible for designing, coordinating and working on various products, SaaS applications, and solutions.Job Responsibilities:- A highly focused individual with a self-driven attitude.- Excellent verbal and writing skills for effective communication.- Ability to work in cross-functional...
-
Freight Tiger
3 weeks ago
Gurgaon/Gurugram, IN Freight Tiger Full timeAbout the Role :Freight Tiger is growing exponentially, and technology is at the centre of it. Our Engineers love solving complex industry problems by building modular and scalable solutions using cutting edge technology. Your peers will be an exceptional group of Software Engineers, Quality Assurance Engineers, DevOps Engineers, Infrastructure and Solution...
-
Freight Tiger
2 weeks ago
Gurgaon/Gurugram, India Freight Tiger Full timeAbout the Role :Freight Tiger is growing exponentially, and technology is at the centre of it. Our Engineers love solving complex industry problems by building modular and scalable solutions using cutting edge technology. Your peers will be an exceptional group of Software Engineers, Quality Assurance Engineers, DevOps Engineers, Infrastructure and Solution...
-
Production Support Analyst
2 weeks ago
Gurugram, India NatWest Digital X Full timeJoin us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...
-
Quality Engineer
5 days ago
Gurugram, India Risemet Staffing LLP Full timePosition Overview : We are seeking a highly motivated and detail-oriented Quality Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have a strong background in testing SaaS web applications, with a focus on ensuring high-quality software products that meet user needs and exceed expectations. As a Quality Engineer,...
-
Quality Engineer
5 days ago
gurugram, India Risemet Staffing LLP Full timePosition Overview : We are seeking a highly motivated and detail-oriented Quality Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have a strong background in testing SaaS web applications, with a focus on ensuring high-quality software products that meet user needs and exceed expectations. As a Quality Engineer,...
-
Technical Product Manager
3 days ago
Gurgaon/Gurugram, India Navvyasa Consulting Full timeAbout Role:We are looking for a female Product Manager, who will be responsible for designing, coordinating and working on various products, SaaS applications, and solutions.Job Responsibilities:- A highly focused individual with a self-driven attitude.- Excellent verbal and writing skills for effective communication.- Ability to work in cross-functional...
-
Production Support Engineer
4 weeks ago
gurugram, India DealShare Full timePosition : Production Support Engineer Experience : 2 Years Location : Gurgaon Job Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities: Provide technical support to ensure the smooth operation of systems....
-
Production Support Engineer
4 weeks ago
Gurugram, India DealShare Full timePosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...
-
Production Support Engineer
4 weeks ago
Gurugram, India DealShare Full timePosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. Key Responsibilities:Provide technical support to ensure the smooth operation of systems.Troubleshoot...
-
Product Support Engineer
2 weeks ago
gurugram, India MakeMyTrip Full timeAbout the Opportunity: Role: Product Support Engineer Level: Senior Executive/ Assistant Manager Location: Gurgaon Reporting to: Senior Manager - Product Management About the function: MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s...
-
Product Support Engineer
2 weeks ago
Gurugram, India MakeMyTrip Full timeAbout the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...
-
Product Support Engineer
2 weeks ago
Gurugram, India MakeMyTrip Full timeAbout the Opportunity:Role: Product Support EngineerLevel: Senior Executive/ Assistant ManagerLocation: GurgaonReporting to: Senior Manager - Product Management About the function:MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company’s structure to...
-
Production Support Engineer
2 weeks ago
Gurugram, India DealShare Full timeAbout the jobPosition : Production Support EngineerExperience : 2 YearsLocation : GurgaonJob Summary : Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.Key Responsibilities :- Provide technical support to ensure the smooth operation of...