Cluster Sales Manager

3 weeks ago

New Delhi, India The Hiring Company Full time

Job Description: Cluster Manager – Company (Hyderabad) Role Summary The Cluster Manager is responsible for overseeing operations, performance, and growth across multiple Company outlets/branches/stores in a defined geographic cluster. The role involves driving sales, ensuring excellent customer experience, managing teams, optimizing operations, and delivering profitability targets. Key Responsibilities Sales & Business Growth • • Achieve sales targets for the cluster. • • Develop strategies to increase revenue and market share. • • Identify new business opportunities within the cluster area. • • Monitor KPIs – same-store growth, footfall, conversion rates, average transaction value. Team Leadership & Development • • Recruit, train, mentor, and motivate store/branch managers and staff. • • Set performance goals, conduct reviews, ensure consistent service standards. Operational Excellence • • Ensure operations run smoothly across all stores. • • Oversee inventory management – stock ordering, transfers, shrinkage control. • • Ensure visual merchandising and brand guidelines adherence. Customer Experience • • Maintain high customer satisfaction and resolve escalations. • • Monitor feedback and take corrective actions. Financial Management • • Manage profitability, control costs and expenses. • • Prepare budgets and analyze sales, expenses, and inventory reports. Market & Competitive Intelligence • • Keep abreast of competitors, local trends, and customer preferences. • • Adjust product mix, promotions, and offers based on insights. Expansion & Location Planning • • Assess and recommend potential new store locations. • • Review demographics, consumer behavior, and site feasibility. Compliance & Standards • • Ensure compliance with company policies and safety standards. • • Adhere to financial controls, loss prevention, and audits. Reporting & Analysis • • Generate regular performance reports for regional management. • • Use data to drive strategic decisions. Qualifications & Experience • Bachelor’s degree in Business Management / Retail / Commerce or related field. MBA preferred. • 5–8+ years in retail or multi-store operations management. • Strong leadership, analytical, and communication skills. • Familiarity with retail metrics, P&L management, and MS Office. Key Performance Indicators (KPIs) • • Sales target achievement (cluster total, individual stores) • • Profit margin / Store-level profitability • • Customer satisfaction / feedback scores • • Inventory turnover, stock loss / shrinkage • • Staff turnover / retention • • Compliance with visual merchandising, brand standards, SOPs • • Operational audits, process adherence Salary & Benefits (Indicative) • Salary upto 8 lacs • Incentives / Bonuses tied to cluster performance • Employee benefits (PF, health insurance) • Travel and communication allowances

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