L2 Support Engineer
3 days ago
Job Title : Wintel L2 Support Engineer
Location : Navi Mumbai
Department : IT Infrastructure / Server Operations
Job Type : Full-time
Key Responsibilities :
- Provide Level 2 support for Windows server-related incidents and service requests.
- Perform routine server maintenance, patching, and performance monitoring.
- Manage Active Directory, DNS, DHCP, Group Policy, and user account management.
- Support and troubleshoot virtualization platforms (VMware/Hyper-V).
- Work with backup tools and ensure scheduled backups are successful.
- Collaborate with L1 support to escalate/resolve complex issues.
- Document resolutions, procedures, and configuration changes.
- Coordinate with vendors and other IT teams for hardware/software issues.
- Ensure compliance with IT security policies and best practices.
- Participate in on-call rotation and provide after-hours support when needed.
Requirements :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-5 years of experience in Wintel support or system administration.
- Strong knowledge of Windows Server (2012/2016/2019/2022).
- Experience with Active Directory, DNS, DHCP, and Group Policies.
- Hands-on with VMware or Hyper-V environments.
- Good understanding of server hardware, storage, and backup solutions.
- Familiarity with PowerShell scripting is a plus.
- Strong troubleshooting and analytical skills.
Preferred Certifications :
- Microsoft Certified : Windows Server (MCSA / MCSE / AZ-800/AZ-801).
- VMware VCP or equivalent.
- ITIL Foundation certification.
(ref:hirist.tech)
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