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3 weeks ago
Job Title : EUC/IT-Support Engineer- L2
Location : Bangalore
Department : End-User Computing
Experience Required : 1-4 years
Reports To : EUC the Role :
- Address user tickets regarding hardware, software and networking
- Conduct remote troubleshooting
- Diagnose and resolve technical issues
- Installation and support end-user devices.
- Create technical documentation and SOPs
- Installing authorised software and ensuring patches and upgrades are applied on end-user devices
- Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM
- Complies with all company policies and procedures.
- Participates in the implementation and support of IT-related of an Ideal Candidate :
- 3-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician).- Hands-on experience with Windows, macOS, and Linux operating systems.
- Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.
- Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
- Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.
- Familiarity with IT ticketing systems and asset management tools.
- Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.
- Good communication skills with a positive and professional attitude.
- Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)
- Strong troubleshooting and critical thinking skills
- Ability to perform remote troubleshooting and provide clear instructions.
- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis
(ref:hirist.tech)-
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