Support Engineer

2 days ago

Bengaluru, Karnataka, India Apna Full time ₹ 2,50,000 - ₹ 7,50,000 per year
About the Role:

We're looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

  • Support Apna's  IT Operations
  • Address user tickets related to hardware, software, and networking issues
  • Ensure timely patching, software installations, and updates on end-user devices
  • Conduct remote troubleshooting and resolve technical issues
  • Set up and configure laptops, desktops, and mobile devices for new joiners
  • Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
  • Coordinate with L2/L3 teams for escalations and follow-ups
  • Comply with all company policies and procedures

Skills/Strength of an Ideal Candidate

  • 2-3 years of relevant Service desk experience
  • Familiarity with Windows and macOS operating systems
  • Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
  • Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
  • Good troubleshooting skills for laptops, mobile devices, and basic network issues
  • Knowledge of AV/VC systems and peripherals
  • Strong customer service mindset and willingness to learn
  • Ability to work in a fast-paced, collaborative environment
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
  • Troubleshoot client software and basic network connectivity problems
  • Ability to perform remote troubleshooting and provide clear instructions.
  • AV/VC deployment experience  (Polycom, Zoom/BlueJeans)
  • Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.

Good Communication Skills

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