Support Engineer

3 days ago

Bengaluru, Karnataka, India Rrelocate Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Support Engineer

Location: Remote (with occasional travel to client sites if needed)

Company: [Client Name customizable]

Industry: Enterprise Networking / Technology

About the Role

We're redefining the future of enterprise networking, and we're looking for a Support Engineer who thrives on solving complex technical challenges. This is not a maintenance role—it's a deep dive into the craft of networking. You'll work with cutting-edge technologies, influence product development, and support some of the most sophisticated network environments in the industry.

Key Responsibilities

  • Troubleshoot and resolve technical issues across all layers of the network stack.
  • Provide remote support for complex customer network environments.
  • Identify, document, and escalate product bugs with clear reproduction steps.
  • Create and submit feature requests based on real-world customer feedback.
  • Maintain and improve internal documentation to streamline support processes.
  • Collaborate with engineering teams to shape future hardware and software products.

Success Metrics

  • Deliver high-quality technical service that earns customer trust through responsiveness and accuracy.
  • Consistently resolve complex support tickets while adapting to shifting priorities.
  • Contribute to team efficiency by improving processes and sharing technical expertise.
  • Provide actionable feedback to engineering that influences product direction.

Who You Are

  • A versatile networking expert fluent in Wireless, Security, WAN/LAN, Routing, DNS, and more.
  • Passionate about delivering seamless network experiences for customers.
  • Analytical and resourceful, thriving in ambiguous and fast-paced environments.
  • Calm under pressure and committed to continuous learning.
  • A clear communicator who works well with both technical teams and customers.

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